Shangri-La Hotel
Introduction and Overview “The Shangri-la" is the brand of limited-company Shangri-la (Asia) Co., LTD in Hong Kong, this company belongs to the famous Chinese businessman--"The candy king" Robert Kuok ‘s Kuok Group in Malaysia.
The story of Shangri-La Hotels and Resorts began in 1971 when a deluxe hotel was founded in the city of Singapore. Today, Hong Kong-based Shangri-La Hotels and Resorts is the largest Asian-based deluxe hotel group in the region. And it is regarded as one of the world's finest hotel management companies, garnering international awards and recognition from prestigious publications and industry partners. Their chain comprises 49 deluxe hotels and resorts in key cities of Asia and the Middle East and most sought-after leisure destinations. Seven of these are Traders Hotels, the sister brand established in 1989 to deliver high value, mid-range, quality accommodation to the business traveler.
This report introduces Shangri-La Hotels, description Shangri-La Hotels’ service delivery facility， analysis of service performance and gives some recommendations for possible improvements to the service performance.
Contents
Observations made at service delivery facility
Business premise as “stage”
The Sungari-la hotel owns 28 floors; the floor has 140 meters tall. It has 705 deluxe guest rooms. When we enter the hotel, there has soft carpet and the marble inside. It gives people an elegant feeling. Light are bright. The front desk service personnel all wear smiles and wear clean clothes. And their services are very enthusiastic. There has a place to provide umbrella. It’s very convenient for people to travel. Every floor has plants and fish. It gives people pure and fresh feeling. Specially, it provides Riverview rooms-has well and wide vision.
Service facilities
Room Facilities
Shangri-la hotel use the advance service and high-quality, high-technology facilities to create a better environment to the consumer. The facilities includes as
The story of Shangri-La Hotels and Resorts began in 1971 when a deluxe hotel was founded in the city of Singapore. Today, Hong Kong-based Shangri-La Hotels and Resorts is the largest Asian-based deluxe hotel group in the region. And it is regarded as one of the world's finest hotel management companies, garnering international awards and recognition from prestigious publications and industry partners. Their chain comprises 49 deluxe hotels and resorts in key cities of Asia and the Middle East and most sought-after leisure destinations. Seven of these are Traders Hotels, the sister brand established in 1989 to deliver high value, mid-range, quality accommodation to the business traveler.
This report introduces Shangri-La Hotels, description Shangri-La Hotels’ service delivery facility， analysis of service performance and gives some recommendations for possible improvements to the service performance.
Contents
Observations made at service delivery facility
Business premise as “stage”
The Sungari-la hotel owns 28 floors; the floor has 140 meters tall. It has 705 deluxe guest rooms. When we enter the hotel, there has soft carpet and the marble inside. It gives people an elegant feeling. Light are bright. The front desk service personnel all wear smiles and wear clean clothes. And their services are very enthusiastic. There has a place to provide umbrella. It’s very convenient for people to travel. Every floor has plants and fish. It gives people pure and fresh feeling. Specially, it provides Riverview rooms-has well and wide vision.
Service facilities
Room Facilities
Shangri-la hotel use the advance service and high-quality, high-technology facilities to create a better environment to the consumer. The facilities includes as