Six Sigma in Indian Industry
Six Sigma in Indian industries
Case Study
|Author |Atanu Maity |
|Author Position |Program Manager |
|Date |August 05, 2009 |
Version: 1.0
TABLE OF CONTENTS
Introduction to Six Sigma 5
History of Six Sigma 6
What is Six Sigma 8
Why Six Sigma Development ? 10
Benefits and Advantages of Six Sigma 11
1. Improved Customer Loyalty 11 2. Customer Satisfaction 11 4. Business Results 13 5. Data Analysis Before Decision Making 14 6. Team Building 17 7. Measure Value According to the Customer 17 8. Effective Supply Chain Management 20 9. Design and Redesign Products/Services 23 10. Develop Leadership Skills 26 11. Integration of Products, Services and Distribution 28 12. Alignment with Strategy Vision, and Values 32 14. Supervisor Training 34 15. Generates Sustained Success 34 16. Set a Performance Goal for Everyone 35 17. Enhance Value to Customers 35 18. Accelerates the Rate Of Improvement 37 19. Promotes Learning And "Cross-Pollination" 37 20. Executes Strategic Changes 37
Do’s and Don’ts of Six Sigma 38
Key Concepts of Six Sigma 39
Themes of Six Sigma 42
The Six Sigma Roadmap 46
Six Sigma Quality Tools and Templates 47
Is Six Sigma Right for Us Now ? 48
When Six Sigma is Not Right for an Organization 50
Six Sigma Training 52
Training the Organization for Six Sigma 54
Large organizations that have adopted six sigma 56
Use Six Sigma Tools to Meet ISO 9000 Requirements 57
Use the ISO 9000 Framework to Assess a Six Sigma System 58
Six Sigma and Quality Management Glossary 59
Case Study : Six Sigma Implementation in Bharti Broadband 66
Introduction to Six
Case Study
|Author |Atanu Maity |
|Author Position |Program Manager |
|Date |August 05, 2009 |
Version: 1.0
TABLE OF CONTENTS
Introduction to Six Sigma 5
History of Six Sigma 6
What is Six Sigma 8
Why Six Sigma Development ? 10
Benefits and Advantages of Six Sigma 11
1. Improved Customer Loyalty 11 2. Customer Satisfaction 11 4. Business Results 13 5. Data Analysis Before Decision Making 14 6. Team Building 17 7. Measure Value According to the Customer 17 8. Effective Supply Chain Management 20 9. Design and Redesign Products/Services 23 10. Develop Leadership Skills 26 11. Integration of Products, Services and Distribution 28 12. Alignment with Strategy Vision, and Values 32 14. Supervisor Training 34 15. Generates Sustained Success 34 16. Set a Performance Goal for Everyone 35 17. Enhance Value to Customers 35 18. Accelerates the Rate Of Improvement 37 19. Promotes Learning And "Cross-Pollination" 37 20. Executes Strategic Changes 37
Do’s and Don’ts of Six Sigma 38
Key Concepts of Six Sigma 39
Themes of Six Sigma 42
The Six Sigma Roadmap 46
Six Sigma Quality Tools and Templates 47
Is Six Sigma Right for Us Now ? 48
When Six Sigma is Not Right for an Organization 50
Six Sigma Training 52
Training the Organization for Six Sigma 54
Large organizations that have adopted six sigma 56
Use Six Sigma Tools to Meet ISO 9000 Requirements 57
Use the ISO 9000 Framework to Assess a Six Sigma System 58
Six Sigma and Quality Management Glossary 59
Case Study : Six Sigma Implementation in Bharti Broadband 66
Introduction to Six