First of all, 21st century is an information age. Managers equipped with technical and managerial knowledge will succeed. 'It is knowledge that will lead to new products, new innovations. And despite all the machinery at the heart of this new age it is manager and their ability to turn information into knowledge that will be a company's greatest asset. '(Morris, Meed and Svensen, 1996)
One incident happened last year in my company impressed me greatly how important the knowledge manager is. Our director appointed the administrative manager temporarily to take over the project manager who was ill. When engineers began to design a project distributed by the new manager, some complained about the schedule, and more worse some refused to do it because of lacking basic design documents. As a result this project was not finished on time. The administrative manager did not make a proper plan due to he knew nothing about the project design. Therefore knowledge managers are more important in the organization, especially the organization becomes increasingly complex nowadays. Mangers should not only learn technical and managerial knowledge related to his working fields but also culture and psychology etceteras. Being short of knowledge manager, particularly those who possess culture and language skills, is current dilemma for most multinational companies. 'Many international managers are often quite frustrated with head office and HR departments, in