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In management, problematic situations often arise. Some from a need to harmonize different peoples’ perceptions, some from need to expand the business and others from the need to start new projects The soft system methodology is a general approach for addressing real-world difficult situations in management. It has been developed with time as a result of extensive research by Peter Checkland and Brian Wilson among others. It grants a framework for a step by step enquiry and knowledge concerning the organization. It provides a clearly defined research approach that is action based to assist in addressing iniquitous problems. It concerns developing models that don’t represent the real world but allows people to structure their thinking about the existent world through the use of systems principles and rules. It constrains thinking with an intention of eventually expanding it. It all begins with a real world problem and it is from the problem that the model is created. It makes some assumptions: That most organizational and management problems cannot be perceived as wholesome systems problems because the system is too complex to analyze and it also assumes that applying a complete approach to a non-systemic problem is important. There are the factors that make it suitable for use in projects: It is suitable for complex, messy situations, it is adaptable to the real world, it culminates into a learning process, it teases the problem situation thus making it more creative in the problem solving process and it is excellent at pointing lines and/or areas of weakness and also at spotting relationships, a vital aspect in project management. The client’s project brief helps in identification of the firm’s goal, the strategic direction that the firm can use to achieve the goals. From it we can also identify the contrasting poles; the two options that can be taken towards
Bibliography: Wilson, B. 2008. Soft Systems Methodology: Conceptual Model Building and Its Contribution. New Jersey: John Wiley & Sons.