1.What is the most important problem facing the Wallace Group?
2.What recommendation(s) would you make to Mr. Wallace, and in what order of priorities?
3.How do you educate a manager to manage an organization as it evolves over time from an enterpreneurial structure to a more sophisticated and complex organizational structure?
1. What is the most important problem facing the Wallace Group?
There a several problems that the Wallace Group is facing but the biggest problem of all is that all of the departments are understaffed.
The employees are upset because there is not enough personal in the departments. The departments itself cannot perform one hundred percent, unless they receive more personal that can take off some of the work load.
The Wallace Group needs to expand as soon as possible and it needs to recognize that many things need to be changed in order to improve the work atmosphere and the performance of employees.
The recent growth of the company caused a promotion of technical people to management positions with no managerial experience. Actions like that can harm the department's atmosphere and productivity. The new manager doesn't know how to treat his team and some managers take advantage of the "power" they received. They might start "barking orders" or not be able to delegate the work load. Either way, those new managers need to learn how to be a manager.
The Wallace Group is receiving résumés for engineering positions from qualified employees but they are being rejected by the Directors of the departments. Also, the company doesn't offer good pay and the job specs are too high. With these two criteria's and directors who reject people, it is really hard to improve the company.
One important department that doesn't get any attention is the Marketing department. It's being neglected and