Supervisor Role
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chapter three
THE SUPERVISOR’S ROLE AND RESPONSIBILITY IN THE MODERN ORGANIZATION
“Model the behavior you desire from others.” Cliff Goodwin
PERFORMANCE COMPETENCIES
After you have finished reading this chapter, you should be able to: • Describe five benefits that supervisors receive from their position in management • Describe five to seven ways to put more leadership into your management style • List and describe three sources of power • Describe three ways to increase motivation through mutual rewards • List and describe two ways a supervisor can help employees find value in their job
or years the role of the working or front-line supervisor has been considered by many organizations to be little more than a stepping-stone into management. Business and management schools devoted their attention primarily to teaching principles and theories applicable to upper management. Many professors figured their graduates would hold down beginning supervisory roles for a short period and then move into something more challenging. How things have changed!
F
Top Management Middle Management Supervisors Employees
32
Typical Organizational Chart
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The Supervisor’s Role and Responsibility in the Modern Organization
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Today’s organizations are complex. Some of the complexity is due in part to the following: • A more culturally diverse workforce than ever before. • Molding a productive team out of a mix of full-timers, part-timers, “temps,” and contract workers. • Implementation of quality and productivity programs such as: ISO certification and six sigma, JIT and lean manufacturing, and organizing work using self-directed teams. • Enforcing the ever-growing number of employment laws pertaining to: hiring and dismissal, anti-discrimination, sexual harassment, disability accommodation, workplace violence, FLMA, OSHA, HIPPA,
7/25/08
7:21 PM
Page 32
chapter three
THE SUPERVISOR’S ROLE AND RESPONSIBILITY IN THE MODERN ORGANIZATION
“Model the behavior you desire from others.” Cliff Goodwin
PERFORMANCE COMPETENCIES
After you have finished reading this chapter, you should be able to: • Describe five benefits that supervisors receive from their position in management • Describe five to seven ways to put more leadership into your management style • List and describe three sources of power • Describe three ways to increase motivation through mutual rewards • List and describe two ways a supervisor can help employees find value in their job
or years the role of the working or front-line supervisor has been considered by many organizations to be little more than a stepping-stone into management. Business and management schools devoted their attention primarily to teaching principles and theories applicable to upper management. Many professors figured their graduates would hold down beginning supervisory roles for a short period and then move into something more challenging. How things have changed!
F
Top Management Middle Management Supervisors Employees
32
Typical Organizational Chart
M03_GOOD6981_11_SE_C03.QXD
7/2/08
5:21 PM
Page 33
The Supervisor’s Role and Responsibility in the Modern Organization
33
Today’s organizations are complex. Some of the complexity is due in part to the following: • A more culturally diverse workforce than ever before. • Molding a productive team out of a mix of full-timers, part-timers, “temps,” and contract workers. • Implementation of quality and productivity programs such as: ISO certification and six sigma, JIT and lean manufacturing, and organizing work using self-directed teams. • Enforcing the ever-growing number of employment laws pertaining to: hiring and dismissal, anti-discrimination, sexual harassment, disability accommodation, workplace violence, FLMA, OSHA, HIPPA,