Noel greets the client in a polite and a professional tone.
She does a good job verifying the client's tax advisor email address and setting the proper expectations when the docs should be delivered.
She is sure to inquire if there are any further questions or concerns.
Inch:
Promoting MyQL- Consider informing the client the closing package is available online and the doc can be obtained from the site. This will notify the client the info is readily available to access, download and forward to any 3rd parties as needed.