Teamwork Case Study
Robyn Dougherty
MHA 601
Dr. Hwang- Ji Lu
March 2, 2014
Teamwork Case Study A case study is a presentation within an organization. This case study is to address a health care scenario in a relevant and practical way. In this case study a nurse gives a description of frustration over communication, physician’s interactions and having the correct tools in the operating room. The objective in this paper is to propose a solution to the described situation, quality services in patient centered outcomes and an effective teamwork process in delivery of clinical services. There are interventions in the teamwork process.
The Teamwork Process The case study is a nurse at a particular hospital who is reactive in a real life situation that is faced with the lack of teamwork in operational procedures. Nurse B has a self-oriented attitude. According to Johnson (2009, p. 133) Nurse B: “There is a painful process of finding out what didn’t work and saying “We won’t do that again.” We are reactive. The nurses have to run for stuff unexpectedly…. If you observe something that might be a problem you are obligated to speak up, but you choose your time. I work around [the surgeon]. I will go to his PA [physician’s assistant] if there is a problem… If I see a [surgical] case on the list [for tomorrow] I think, “Oh! Do we really have to do it! Just get me a fresh blade so I can slash my wrist now.” The intervention is to address what is really going on in this case study, and is Nurse B creating a conflict among team members. Concurring with Johnson (2009, p. 128) inter-professional teams (rather than groups or individuals) are equipped to deliver the highest quality of care. The major problem with Nurse B is the performance in a negative attitude reflected onto the team members. The healthcare delivery system demands extensive teamwork. Nurse B lacks guidelines to foster good communication and the process in the outcomes of effective teams
MHA 601
Dr. Hwang- Ji Lu
March 2, 2014
Teamwork Case Study A case study is a presentation within an organization. This case study is to address a health care scenario in a relevant and practical way. In this case study a nurse gives a description of frustration over communication, physician’s interactions and having the correct tools in the operating room. The objective in this paper is to propose a solution to the described situation, quality services in patient centered outcomes and an effective teamwork process in delivery of clinical services. There are interventions in the teamwork process.
The Teamwork Process The case study is a nurse at a particular hospital who is reactive in a real life situation that is faced with the lack of teamwork in operational procedures. Nurse B has a self-oriented attitude. According to Johnson (2009, p. 133) Nurse B: “There is a painful process of finding out what didn’t work and saying “We won’t do that again.” We are reactive. The nurses have to run for stuff unexpectedly…. If you observe something that might be a problem you are obligated to speak up, but you choose your time. I work around [the surgeon]. I will go to his PA [physician’s assistant] if there is a problem… If I see a [surgical] case on the list [for tomorrow] I think, “Oh! Do we really have to do it! Just get me a fresh blade so I can slash my wrist now.” The intervention is to address what is really going on in this case study, and is Nurse B creating a conflict among team members. Concurring with Johnson (2009, p. 128) inter-professional teams (rather than groups or individuals) are equipped to deliver the highest quality of care. The major problem with Nurse B is the performance in a negative attitude reflected onto the team members. The healthcare delivery system demands extensive teamwork. Nurse B lacks guidelines to foster good communication and the process in the outcomes of effective teams
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