Test Questions: Management and the Organization

SECTION B: (75 marks)

Answer THREE (3) out of four (4) questions.

Question 2

(a) Identify and explain FIVE (5) roles of Henry Mintzberg’s managerial roles. (15 marks)

(b) Describe the following terms:

i. Centralisation (2 marks) ii. Span of control (2 marks) iii. Work specialisation (2 marks) iv. Formalisation (2 marks) v. Chain of command (2 marks)

[Total: 25 marks]

Question 3

(a) Explain the TWO (2) sets of ability commonly needed in jobs. (8 marks)

(b) Define the term ‘norms’ in a group context. Briefly describe FOUR (4) classes of norms. (5 marks)

(c) Discuss the difference between a work group and a work team. (12 marks) [Total: 25 marks]

Question 4

a) Identify and explain with examples, FOUR (4) shortcuts managers use in judging others.
(12 marks)

b) What is group cohesiveness? Briefly explain SIX (6) ways a group can increase cohesiveness among members. (13 marks) [Total: 25 marks]

Question 5

(a) Explain the term ‘defensive behaviour’ and describe any FIVE (5) types of defensive behaviour in organisations. (15 marks)

(b) Discuss the FIVE (5) bases of power. Provide relevant examples to support your answer. (10marks) [Total: 25 marks]

SECTION B: (75 marks)

Answer THREE (3) out of four (4) questions.

Question 2

(a) Identify and explain FIVE (5) common ways that an organisation can utilise to group its activities. (15 marks)

(b)