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The Effect of the Use of Social Networking Sites in the Workplace on Job Performance

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The Effect of the Use of Social Networking Sites in the Workplace on Job Performance
THE EFFECT OF THE USE OF SOCIAL NETWORKING SITES IN THE WORKPLACE ON JOB PERFORMANCE

A Dissertation by

MURAD MOQBEL

Submitted to Texas A&M International University in partial fulfillment of the requirements for the degree of

DOCTOR OF PHILOSOPHY IN INTERNATIONAL BUSINESS ADMINISTRATION

May 2012

Concentration:

Management Information Systems

THE EFFECT OF THE USE OF SOCIAL NETWORKING SITES IN THE WORKPLACE ON JOB PERFORMANCE

A Dissertation by

MURAD MOQBEL

Submitted to Texas A&M International University in partial fulfillment of the requirements for the degree of

DOCTOR OF PHILOSOPHY IN INTERNATIONAL BUSINESS ADMINISTRATION

Approved as to style and content by:

~

Ned Kock (Chair of Committee)

( ember) rown e Studies & Research) May 2012 Management Information Systems

~; '~v~~~
S Srinivasan (Chair of Department)

Concentration:

iii

ABSTRACT

The Effect of the Use of Social Networking Sites in the Workplace on Job Performance (May 2012)

International Business Administration, Texas A&M International University, 2012

Chair of Committee: Ned Kock

There is considerable debate among academics and business practitioners on the value of social networking site use in the workplace. Some claim that their use in the workplace is a waste of time while others believe it leads to improvements in job performance. This study attempts to resolve this controversy by examining the use of social networking sites in the workplace and its effect on job satisfaction, organizational commitment, absenteeism, turnover intention, innovative behavior, and job performance. Based on literature, a research model and hypotheses were developed. The research model predicts that social networking site use intensity will influence employee workrelated outcomes including job performance. In order to empirically test this research model, a survey was conducted on 426 full- or part-time employees focusing on the


References: Research Question Several studies have been conducted on social networking site use covering several topics ranging from ethical issues (Clark & Roberts, 2010) to privacy and security ones (Dinh, 2011; Dwyer et al., 2007; Patel & Jasani, 2010) 6 CHAPTER 2 LITERATURE REVIEW Social Networking Site Use The technological advances and increased use of the Internet in recent years have led to a communication revolution (Moqbel, 2012)
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