The Use Of Different Means Of Communication To Meet Different Needs
The use of different means of communication to meet different needs.
In my role will use verbal and non-verbal communication. Non-verbal means including the use of sign and pictorial methods as well as written forms of communication.
Some do’s and don’ts when communicating verbally:- DON’T
Cover your mouth when speaking as some people may be lip reading to support their understanding.
Use inappropriate language.
Use offensive language
Use overly complex language
Use jargon and slang
DO
Speak clearly and slowly
Be culturally sensitive and conscious of diversity
Use intonation, tone and volume to add expression to my voice and communicate clear messages. Use paralanguage (communicates non-verbal elements of speech e.g. Pitch, speed, hesitation, noises, facial expression and gesture.)
Ensure the words I use make sense and are meaningful to the person/ people I am giving the message to.
Be mindful of abbreviations and acronyms (these are words formed from the initial letters of other words, and are used for quick reference)
If people don’t understand what it is you are saying they will feel left out of the conversation and not believe that they have anything of value to contribute. They may lose confidence in me and my ability to understand their support needs and aspirations. This kind of miscommunication could mean that I support people incorrectly, which could put me and them at risk of harm.
Active listening is a method of listening that involves understanding the content of a message as well as the intent of the sender and the circumstances under which the message is given.
Blissymbol is a series of meaning- based symbols and pictures used by people who are unable to communicate verbally. Other sign and pictorial communication methods can be found on the internet.
Non-verbal skills include:-
Body language such as facial expressions, posture, the positioning of my body, eye contact and the use of gesture.
Signs and pictures, for example blissymbol, British
In my role will use verbal and non-verbal communication. Non-verbal means including the use of sign and pictorial methods as well as written forms of communication.
Some do’s and don’ts when communicating verbally:- DON’T
Cover your mouth when speaking as some people may be lip reading to support their understanding.
Use inappropriate language.
Use offensive language
Use overly complex language
Use jargon and slang
DO
Speak clearly and slowly
Be culturally sensitive and conscious of diversity
Use intonation, tone and volume to add expression to my voice and communicate clear messages. Use paralanguage (communicates non-verbal elements of speech e.g. Pitch, speed, hesitation, noises, facial expression and gesture.)
Ensure the words I use make sense and are meaningful to the person/ people I am giving the message to.
Be mindful of abbreviations and acronyms (these are words formed from the initial letters of other words, and are used for quick reference)
If people don’t understand what it is you are saying they will feel left out of the conversation and not believe that they have anything of value to contribute. They may lose confidence in me and my ability to understand their support needs and aspirations. This kind of miscommunication could mean that I support people incorrectly, which could put me and them at risk of harm.
Active listening is a method of listening that involves understanding the content of a message as well as the intent of the sender and the circumstances under which the message is given.
Blissymbol is a series of meaning- based symbols and pictures used by people who are unable to communicate verbally. Other sign and pictorial communication methods can be found on the internet.
Non-verbal skills include:-
Body language such as facial expressions, posture, the positioning of my body, eye contact and the use of gesture.
Signs and pictures, for example blissymbol, British