Total Quality Management in Higher Education
TOTAL QUALITY MANAGEMENT IN HIGHER EDUCATION Ranjana, Lecturer Doaba College of Education
ABSTRACT
In this world of ever-growing competition, rapid changes of technology, privatization and internalization in education have led to the use of the concept of TQM in higher education. Student is nowadays considered as a customer and the system of education needs to be according to the needs of the customer (Student).In India, inspite of a large number of Universities, deemed universities, medical, engineering, arts and science colleges the quality of higher education leaves much to be desired. Therein lays the need of applying TQM in higher education. The paper answers to the question as how to apply TQM in higher education.
PAPER
Excellence-Whether in a National Endeavour, a Company, an Athletic competition or a Personal Goal-Comes from the Never Ending Pursuit of Improvement.
Introduction In this world of ever increasing competition, rapid changes of technology, declining quality, changing demographics, privatization and internalization in education have led to the use of the concept of TQM in education. The student nowadays is considered as customer and the system of education needs to be according to the requirement of the customer (student). India has 350- plus Universities and deemed universities and over 14,000 medical, engineering and arts and science colleges. Despite this the quality of higher education in India has left much to be desired. All this highlights the need for TQM in higher education. In this paper I intend to throw light on the application of TQM in higher education, simultaneously highlighting the benefits of applying TQM and the Accreditation agencies in India. For this, I surveyed the relevant literature on the topic.
Conceptual
ABSTRACT
In this world of ever-growing competition, rapid changes of technology, privatization and internalization in education have led to the use of the concept of TQM in higher education. Student is nowadays considered as a customer and the system of education needs to be according to the needs of the customer (Student).In India, inspite of a large number of Universities, deemed universities, medical, engineering, arts and science colleges the quality of higher education leaves much to be desired. Therein lays the need of applying TQM in higher education. The paper answers to the question as how to apply TQM in higher education.
PAPER
Excellence-Whether in a National Endeavour, a Company, an Athletic competition or a Personal Goal-Comes from the Never Ending Pursuit of Improvement.
Introduction In this world of ever increasing competition, rapid changes of technology, declining quality, changing demographics, privatization and internalization in education have led to the use of the concept of TQM in education. The student nowadays is considered as customer and the system of education needs to be according to the requirement of the customer (student). India has 350- plus Universities and deemed universities and over 14,000 medical, engineering and arts and science colleges. Despite this the quality of higher education in India has left much to be desired. All this highlights the need for TQM in higher education. In this paper I intend to throw light on the application of TQM in higher education, simultaneously highlighting the benefits of applying TQM and the Accreditation agencies in India. For this, I surveyed the relevant literature on the topic.
Conceptual