– A COMPREHENSIVE STUDY
Trends of Employee Engagement in Financial Institutions – A Comprehensive Study
Abstract:
Employee engagement is the level of commitment and involvement an employee has towards their organization and its values. An engaged employee is aware of business context, and works with colleagues to improve performance within the job for the benefit of the organization. It is a positive attitude held by the employees towards the organization and its values. Employee engagement has become more popular concept in recent days because of its overwhelming impact, popular appeal, and the war for talent retention and also employees have become the primary source of competitive advantage. This paper explains the employee engagement in financial institutions such as Scotiabank, Royal Bank of Scotland, Deutsche Bank, YES Bank, HDFC Life, Standard Chartered Bank, Tata AIG General Insurance Co. Ltd., M&T Bank, ANZ Bank. Employee engagement builds passion, commitment and alignment with the organization’s strategies and goals as well as a highly engaged employee will consistently deliver beyond expectations.
Key words: Commitment, engagement, employee, involvement, organisation, retention.
Employee Engagement: The Concept
An organization’s productivity should not be measured in terms of Employee Satisfaction but in terms of Employee Engagement. Employees are said to be engaged when they show a positive attitude towards the organization and express a commitment to remain with the organization. Employee Engagement, also called Work Engagement, is a concept that is generally viewed as managing discretionary effort, that is, when employees have choices, they will act in a way that furthers their organization's interests. An Engaged Employee is a person who is fully involved in, and enthusiastic about, his or her work.
Employee Engagement is the