Treva's Case Summary

Treva responds to all calls and emails in a timely manner from management, her peers, and internal and external agencies. She has been successful when being on-call for CI I rotation and responding to emergency situations within the 24hr. timeframe. She has not had any complaints from customers. She accepts new assignments and overflow hotlines, from other groups with a positive attitude. She continues to develop positive working relationships with staff DHSS, and other internal, and outside agencies. She keeps her supervisor informed of the status of her cases in our monthly conferences, and she does discuss difficult, or problematic cases with her supervisor also if she is going to be out of the office. Treva continues to demonstrate that she is able to remain calm and
RA would not talk with Treva. RA constantly asked Treva to leave. RA’s daughter & family kept talking to the RA about getting services in the home, especially wound care. Family provided information that the RA will have a physician to come to the home to treat the RA’s bedsores, a nurse to monitor the RA’s meds, and an aide for the RA’s personal care. In report #17-067-00223 the RA left AMA from Hidden Lake Nursing Home. The concern was that his blood sugar was extremely elevated, and he left without taking his oxygen. Treva made a home visit to interview the RA. RA would only talk for a few minutes, but he kept telling Treva that he was fine, and he did not need any assistance from DHSS. Treva was able to explain to the RA that the concern was that he would go into a diabetic coma, but the RA ended the conversation by closing the door. Treva left her card at the door along with resources on diabetes. In case #16-322-00051 & #17-083-00085 the RA had delusions that his neighbor was sending him electrical shocks through the wall sockets while he was in