Unit 6 Health And Social Care Level 3 Case Study

Form /6 Performance Evidence Record

N/SVQ / Unit Dip Level 3 – Leadership for Health

Candidate Name: E.Kostucenko C & G No: WCS
9064

Use this form to record details of activities (tick or circle as appropriate) □ Observed by your assessor □ Seen by expert witness □ Seen by witness □ Reflective account. Case study. Assignment. Candidate Statement. Activity
NB Your assessor may wish to ask you some questions relating to this activity. There is a separate sheet for recording these. The person who observed/witnessed your activity must sign and date overleaf.

|Links to |Date of Activity:
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|Unit No |Learning |A C No |Performance evidence |
| |Outcome | | |
|329 |1 |1 |At my work place I am required to follow any legislation and codes of practice related to support positive behaviour. I |
| | | |would be informed with any new legislation relating to positive behaviour. Also the staff will reinforce positive |
| | | |behaviour to the service user as it’s my duty in order for the service user to know how to behave with others and the |
| | | |staff. I hand out to each new service user a paper with the code of conduct this informs them how they should behave and |
| |2 |5 |also how I and my colleagues should behave towards the service users |
| | | | |
| |1 |2,3,5,4 |Although at work sometimes I do have challenging behaviour and when an incident happens such as a service user trying to |
| | | |start a scene or a fight with another service user the least restrictive interventions such as in an area where the right |
| | | |of an individual is restricted like in a private room is used because it is the only way to calm the person down and to |
| | | |give the service user some space to think but this method will only be used if there is an actual need for it.
For example|
| | | |there was an accident were a service user was shouting and being verbally abusive to several other service users. I |
| | | |approached the service user that was shouting. I spoke to the man in a way that had an immediate calming effect on him. I |
| | |1 |led the man out of the dining room which defused the danger of the incident from becoming violent. I went with the
service|
| |5 | |user to the rear courtyard and I calmly approached the man in a calm manor. I informed the man that his behaviour was |
| | | |unacceptable and also informed him that it would be in my best interest if he ever became upset for any reason then he |
| | |1,3,4 |should approach me with any concerns that the service user had.
The end result was that I advised him what to do if he |
| |3 | |ever had any concern that he shouldn’t react in such a negative manor. I also made a record of the incident in the works |
| | | |incident book. Also when restrictive methods have been used the manager and the supervisor have to be informed. |
| | |2,3 |Other methods that may be used to return the individual to calm environment and promoting positive behaviour towards the |
| |4 | |individual and asking them to calm down and also to take the individual away from the incident also to take him outside |
| | | |for some fresh air and to talk about what briefly had happened also ask the individual to take a deep breathe this will |
| | | |help relieve most of their stress.. This will also bring the individual back to a calm state.
|
| | | |After the person has calmed down, their injuries are checked. I then take the individual to the nurse room and check for |
| | | |any injuries following the hygiene rules by wearing safety equipment when checking for injuries. If there are any serious |
| | | |injuries then the ambulance are called immediately if they are not then I or the nurse would use the first aid kit to |
| | |2 |recover the wound. |
| | | | |
| | | |Also when challenging behaviour aggressive behaviour and self-injurious behaviour, I and the staff understand that other |
| | | |factors may affect the change in behaviour. These factors include mental health, boredom, stress, physical health and |
| | | |others. For example an individual was aggressive to another service user because of the other service user was calling |
| | |1,2 |him names. When this incident happens the staff and I know what to do from previous experience and also from agreed ways |
| |2 | |of working with each other. We knew that the incident had to be dealt with and the individual had to be separated and we |
| | | |knew who to call if there was a major incident. |
| | | | |
| | | |Also reactive strategy was used as the incident was stopped. A reactive strategy would be to reduce challenging behaviour|
| | |2 |and also the service user would be aware of the consequence if there was challenging behaviour. Whereas proactive strategy|
| |3 | |is to produce changes over time and that is having staff meetings and analyse the incident and what had happened and how |
| | | |it could be reduced in the future. |
| | |3 |If the incident was not stopped or there was no reduction in mitigating challenging behaviour then the incident would have|
| |5 | |gone further and something worse could have happened. Therefore it is important to mitigate challenging behaviour and this|
| | | |will reduce further incidents from happening in the future. |
| | | | |
| | | |When the incident was stopped, there was a quiet environment as other individuals seemed to be surprised and other |
| | |5 |witnesses were frightened so the staff had support some witnesses as they seemed afraid. |
| | | | |
| | | |When the individual is in a calm state a member of staff will offer the support by talking to the individual in privacy |
| | | |and reflecting on what the individual has done. This will offer the individual support and the individual will be able to |
| | | |talk about his feelings and will be able to open up to a member of staff. A number of personal questions will be given to|
| | | |the individual such as how was he/she feeling after the event had happened. This support will make the individual realise |
| | | |that he can trust the staff and also will make the individual realise the consequence of his actions. Also the incident |
| | |4 |will be recorded in the ‘incident book’ writing all the details of what had happened including the time, date who was |
| |4 | |involved and what was decided. |
| | | | |
| | | |Also after the incident there is a discussion in the staff room about the incident as in order to analyse what had |
| | |1 |happened to let this aggressive behaviour take place, he will also be told the consequence of he/she behaviour which will|
| |6 | |be reported to the manager and the manager will decide on what will happen next. |
| | | | |
| | | | |

The evidence recorded above has been judged as valid, reliable and authentic. It will be considered as part of the overall evidence required for this Unit. Achieved Not Achieved. Please circle

Assessor Signature: Candidate Signature:
Date: Date:

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