Use of Management Information Systems at Amazon.Com
Introduction
Amazon.com is the largest retailing online company with 35 millions customers and nearly $5 billion in sales. In the beginning, the CEO Jeff Bezos started Amazon.com in 1995 by selling books because of the unique customer experience the Web could offer for book lovers. Bezos believed that only the Internet could offer customers the convenience of browsing a selection of millions of book titles in a single sitting. The design of the business model is such that technological innovation drives the growth of Amazon.com to offer more types of products at significantly lower prices. Among its many technological innovations for customers, Amazon.com offers a personalized shopping experience for each customer, book discovery through Search InsideThe Book, convenient checkout using 1-Click Shopping, and several community features like Listmania and Wish List that help customers discover new products and make informed buying decisions. Since 1995, Amazon.com has significantly expanded its product offering, international sites, and worldwide network of fulfillment and customer service centers. Today, Amazon.com offers everything, literally, from tennis rackets to live Maine lobsters to diamond jewelry, and operates sites for the United Kingdom, Germany, Japan, France, Canada, and China (Joyo.com)
In 2000, Amazon.com began to offer its best-of-breed e-commerce platform to other retailers and to individual sellers. Today, hundreds of thousands of world-class retail brands and individual sellers increase their sales and reach new customers by leveraging the power of the Amazon.com e-commerce platform. Through programs such as Marketplace, Advantage, and by working with Amazon.com subsidiary Amazon Services, sellers of all shapes and sizes offer their wide array of selection to Amazon.com customers by using various components of the e-commerce platform. Furthermore, Amazon.com has successfully implemented their integrated system through internet by managing the
Amazon.com is the largest retailing online company with 35 millions customers and nearly $5 billion in sales. In the beginning, the CEO Jeff Bezos started Amazon.com in 1995 by selling books because of the unique customer experience the Web could offer for book lovers. Bezos believed that only the Internet could offer customers the convenience of browsing a selection of millions of book titles in a single sitting. The design of the business model is such that technological innovation drives the growth of Amazon.com to offer more types of products at significantly lower prices. Among its many technological innovations for customers, Amazon.com offers a personalized shopping experience for each customer, book discovery through Search InsideThe Book, convenient checkout using 1-Click Shopping, and several community features like Listmania and Wish List that help customers discover new products and make informed buying decisions. Since 1995, Amazon.com has significantly expanded its product offering, international sites, and worldwide network of fulfillment and customer service centers. Today, Amazon.com offers everything, literally, from tennis rackets to live Maine lobsters to diamond jewelry, and operates sites for the United Kingdom, Germany, Japan, France, Canada, and China (Joyo.com)
In 2000, Amazon.com began to offer its best-of-breed e-commerce platform to other retailers and to individual sellers. Today, hundreds of thousands of world-class retail brands and individual sellers increase their sales and reach new customers by leveraging the power of the Amazon.com e-commerce platform. Through programs such as Marketplace, Advantage, and by working with Amazon.com subsidiary Amazon Services, sellers of all shapes and sizes offer their wide array of selection to Amazon.com customers by using various components of the e-commerce platform. Furthermore, Amazon.com has successfully implemented their integrated system through internet by managing the
References: • A. Garrido, G. Rossi, and D. Schwabe: Patterns Systems for Hypermedia. Proceedings of PloP97 Pattern Language of Program, 1997. • H. Gellersen, R. Wicke, M. Gaedke: WebComposition: An Object-Oriented Support System for the Web Engineering Lifecycle Electronic Proceedings of The Sixth International WWW Conference, Santa Clara, USA, April, 1997. • F. Lyardet, Gustavo Rossi and D. Schwabe: Patterns for Dynamic Websites. Proceedings of PloP98, Allerton, USA, 1998. • J • Rossi, A. Garrido and S. Carvalho: "Design Patterns for Object-Oriented Hypermedia Applications". Pattern Languages of Programs 2, Vlissides, Coplien and Kerth eds., Addison Wesley, 1996. • G. Rossi, D. Schwabe and A. Garrido: Design Reuse in Hypermedia Applications Development Proceedings of ACM International Conference on Hypertext (Hypertext97), Southampton, April 7-11, 1997, ACM Press.