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Veterans Administration
Incentives and Performance Measurement Within the Department of Veteran’s Affairs
Melinda Terry
BUSI5243
March 24, 2013
Professor James Johnson
Oklahoma Wesleyan University

Incentives and Performance Measurement Within the Department of Veterans Affairs
The U. S. Department of Veterans Affairs is responsible for providing a broad spectrum of healthcare services to war veterans, ranging from medical to psychological services. The Department of Veterans Affairs or the VA was formerly established in 1930 after Congress authorized the President to “consolidate and coordinate Government activities affecting war veterans”. Since that time “the VA health care system has grown from 54 hospitals in 1930, to include 152 hospitals; 800 community based outpatient clinics; 126 nursing home care units; and 35 domiciliaries”. Just as the number of VA health care system locations has grown so has its responsibilities and benefits to war veterans over the past decades. Most notably, The World War II GI Bill, which was signed into law on June 22, 1944, surpassing the Homestead Act of 1862. To help meet the need of the 50 million veterans, the VA health care system employees. This research paper will review the civilian employee’s incentives to become an employee of the VA and how performance measures are concluded to ensure the best level of care is given to its veterans.
Purpose of Research
The research journey of incentives and performance management within the VA identifies the incentives afforded to is civilian employees that impact it ability to attract and retain competent staff. To gain a marketplace advantage it was important for Elgin to stay competitive in the manufacturing market and find the cost management tools to do so. The growth Elgin experienced from a one-product company into a multiple product manufacturer to the world required a great deal of planning and support. In late 1986 when Elgin began this process it was evident that management

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