INTRO
With reference to the HR Practitioners role within my company i will show how we meet the customers needs in a timely and effective manner.
Prensently i work for Leicestershire Police and my role as a HR Clerk mainly entails the recruitment side of things. Which also entails job fairs, seminars and marketing fairs. Additionaly to this i will do general admin duties where will answer or update employees queries, deal with the sickness line and fit notes and maintain employee records. At present we are recruiting between 200 - 250 people who are at several different stages of the process.
Understanding customer needs (include examples of 3 different customers and 1 need for each, and explain how would you priotise conflicting needs)
We entertain a wide variety of customers within our HR department, the 3 key users that we deal with are the external and internal candidates, employees and management.
Internal and External candidates
· Each recruitment selection can require different processes
· to keep them updated with the whole process from start to end, i.e successfull at short listing, interview/asssement dates, have been successfull/unsuccessfull at interview, vetting medical and employment reference checks.
· provide them induction days and training if required for thyat specific role.
· For some areas of our vacancies we have a pool of candiates that would go into cohorts. How we priotise who would go in each one would be whos passed their assessments/interviews, fitness tests, how quickly other departments we work alongside would complete their side of things.
Employees
· Main needs would to keep thier records upto date with sickness, awards, training, change in circumstances, performance developement reviews.
Management
· To keep line managers informed of new