Work report
UNIVERSITY OF WATERLOO
Faculty of Mathematics
PROFESSIONAL SKILLS: EMOTIONAL INTELLIGENCE
PD 2: Critical Reflection and Report Writing
Waterloo, Ontario
Prepared by
#42-80 Strathaven Dr.
Mississauga, Ontario
L5R 3V9
July 17, 2012
Mr. Tim Paci, PD2 Instructor
Professional Development Program
University of Waterloo
200 University Avenue West
Waterloo, Ontario
N2L 3G1
Dear Mr. Paci,
This report, entitled “Professional Skills: Emotional Intelligence” was prepared as my 1B Work Report for PD2: Critical Reflection and Report Writing. This is my first work term report. The purpose of this report is to determine key emotional intelligence characteristics that define successful sales representatives at CIBC, as well as analysis on my emotional intelligence skills and how to improve them to better my academic, professional, and social performance.
PD2 is designed to help students learn critical reflection and report writing. The activities of the course guide students through the process of writing a formal report. Through the completion of the course assignments and the creation of this report, I have learned how to complete a report following a set of guidelines. I have also had the opportunity to reflect on my current skill set and to identify areas for improvement.
This report was written entirely by me and has not received any previous academic credit at this or any other institution. I received no assistance.
Sincerely,
Table of Contents
List of Figures and Tables iii
Summary iv
1.0 Introduction 1
2.0 My Emotional Intelligence Assessment 2 2.1 Analysis 2 2.2 Reflection 4
3.0 Emotional Intelligence and performance at CIBC 5 3.1 Analysis 5 3.2 Reflection 6
4.0 Conclusions 7
5.0 Recommendations 8
References 10
Appendix A – PD2 Checklist 11
List of Figures and Tables
Figure 1. My Five Emotional Intelligence Areas of
Faculty of Mathematics
PROFESSIONAL SKILLS: EMOTIONAL INTELLIGENCE
PD 2: Critical Reflection and Report Writing
Waterloo, Ontario
Prepared by
#42-80 Strathaven Dr.
Mississauga, Ontario
L5R 3V9
July 17, 2012
Mr. Tim Paci, PD2 Instructor
Professional Development Program
University of Waterloo
200 University Avenue West
Waterloo, Ontario
N2L 3G1
Dear Mr. Paci,
This report, entitled “Professional Skills: Emotional Intelligence” was prepared as my 1B Work Report for PD2: Critical Reflection and Report Writing. This is my first work term report. The purpose of this report is to determine key emotional intelligence characteristics that define successful sales representatives at CIBC, as well as analysis on my emotional intelligence skills and how to improve them to better my academic, professional, and social performance.
PD2 is designed to help students learn critical reflection and report writing. The activities of the course guide students through the process of writing a formal report. Through the completion of the course assignments and the creation of this report, I have learned how to complete a report following a set of guidelines. I have also had the opportunity to reflect on my current skill set and to identify areas for improvement.
This report was written entirely by me and has not received any previous academic credit at this or any other institution. I received no assistance.
Sincerely,
Table of Contents
List of Figures and Tables iii
Summary iv
1.0 Introduction 1
2.0 My Emotional Intelligence Assessment 2 2.1 Analysis 2 2.2 Reflection 4
3.0 Emotional Intelligence and performance at CIBC 5 3.1 Analysis 5 3.2 Reflection 6
4.0 Conclusions 7
5.0 Recommendations 8
References 10
Appendix A – PD2 Checklist 11
List of Figures and Tables
Figure 1. My Five Emotional Intelligence Areas of
References: [X] Appendices (you need at least one appendix which includes this checklist)