Workplace Emotions Attitude Stress

Workplace Emotions, Attitudes, and Stress

Week Five
Instructor-Deshani Ganegoda

Emotions Defined

Psychological, behavioral, and physiological episodes experienced toward an object, person, or event that create a state of readiness. Most emotions occur without our awareness
Moods vs. emotions
Affect = moods + emotions
4-2

Attitudes versus Emotions
Attitudes
Judgments
Judgments about about an an attitude attitude object object Based
Based mainly mainly on on rational rational logic logic Usually
Usually stable stable for for days days or or longer longer Emotions
Experiences
Experiences related related to to an an attitude attitude object object Based
Based on on innate innate and and learned learned responses responses to to environment environment Usually
Usually experienced experienced for for shorter shorter periods periods of of time time 4-3

Traditional Model of Attitudes
Purely cognitive approach
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Beliefs: established perceptions of attitude object Feelings: calculation of good or bad based on beliefs about the attitude object
Behavioral intentions: motivation to act in response to the attitude object

Problem: Ignores important role of emotions in shaping attitudes
4-4

Emotions, Attitudes and Behavior
Perceived Environment
Cognitive
process

Emotional process Beliefs
Attitude

Emotional
Episodes

Feelings
Behavioral
Intentions

Behavior
4-5

Cognitive Dissonance
A state of anxiety that occurs when an individual’s beliefs, feelings and behaviors are inconsistent with one another, and when this inconsistency threatens our selfconcept.
Most common when behavior is:
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known to others done voluntarily can’t be undone

4-6

Emotional Labor and
Emotional
Intelligence

Workplace Emotions,
Attitudes, and Stress

Emotional Labor
Effort, planning and control needed to express organizationally desired emotions during interpersonal transactions.
Almost everyone is expected to abide by display rules at work.
Emotional labor higher when job