A Comparative Study of Factors Affecting Customer’s Perception for Different Mobile Service Providers”
QUESTIONNAIRE
Dear Sir/Madam,
I would like to introduce myself as an MBA Student of Shri. Raoji Bhai Gokal Bhai Gujarati Professional Institute Indore and I am doing a Major Research Project on the topic “Acomparative study of factors affecting Customer’s perception for different mobile service providers”
I request you to kindly spend few minutes of your valuable time in answering these Questions.
Personal Details:-
Name | | Age |
15-25 |
25-35 |
35-45 |
45-Above | Gender |
Male |
Female | Occupation | Student | House Wife | Business | | Service | Other Please Specify)……………………………… | Address | | Contact No. | |
Q1. How many cellular connections do you have? a. One b. Two c. Three d. Above these
Q.2 Do you collect any information search before making purchase? a. Yes b. No
Q.3 If yes, which sources are used? a. Magazines b. Dealers c. Sales Executives d. Operators reference e. Pamphlets and catalogue f. Reference from friends and relatives g. Any other
Q4.Which cellular service you are using? a. Airtel b. Idea c. Reliance d. BSNL e. Vodafone
Q5. Which service are you using? a. Prepaid b. Postpaid
Q6.Which generation of network you are using?
a. 2G
b. 3G
c. Both
Q7. From how long you are availing the services of this particular service provider? a. Less than 1 year b. 1 to 2 year c. 2 to 3 year d. Above 3 year
Q8.How much is your monthly expenses on mobile phone (in RS)? a. Less than 150 b. 150 to 350 c. 350 to 500 d. Above 500
Q.9. From which of the following services you pay more? a. Calling b. SMS c. Value Added Services d. Internet
Q.10. Which of these from the following attracts you while purchasing any connection? a. Good Network b.Discount scheme c.Service package d.Any other
Q11. Are you satisfied
Dear Sir/Madam,
I would like to introduce myself as an MBA Student of Shri. Raoji Bhai Gokal Bhai Gujarati Professional Institute Indore and I am doing a Major Research Project on the topic “Acomparative study of factors affecting Customer’s perception for different mobile service providers”
I request you to kindly spend few minutes of your valuable time in answering these Questions.
Personal Details:-
Name | | Age |
15-25 |
25-35 |
35-45 |
45-Above | Gender |
Male |
Female | Occupation | Student | House Wife | Business | | Service | Other Please Specify)……………………………… | Address | | Contact No. | |
Q1. How many cellular connections do you have? a. One b. Two c. Three d. Above these
Q.2 Do you collect any information search before making purchase? a. Yes b. No
Q.3 If yes, which sources are used? a. Magazines b. Dealers c. Sales Executives d. Operators reference e. Pamphlets and catalogue f. Reference from friends and relatives g. Any other
Q4.Which cellular service you are using? a. Airtel b. Idea c. Reliance d. BSNL e. Vodafone
Q5. Which service are you using? a. Prepaid b. Postpaid
Q6.Which generation of network you are using?
a. 2G
b. 3G
c. Both
Q7. From how long you are availing the services of this particular service provider? a. Less than 1 year b. 1 to 2 year c. 2 to 3 year d. Above 3 year
Q8.How much is your monthly expenses on mobile phone (in RS)? a. Less than 150 b. 150 to 350 c. 350 to 500 d. Above 500
Q.9. From which of the following services you pay more? a. Calling b. SMS c. Value Added Services d. Internet
Q.10. Which of these from the following attracts you while purchasing any connection? a. Good Network b.Discount scheme c.Service package d.Any other
Q11. Are you satisfied