BBA102 Study Notes

Chapter 1- Managers and Management
Who are managers and where do they work?
Managers work in organizations which can be defined as a “deliberate arrangement of people to accomplish specific purpose.”
Three common characteristics of organizations
Goals distinct purpose
People  achieve purpose through people
Structure  systematic; defines limits and behaviours of members.
Non-managerial employees no responsibility for others, work on distinct task.
Mangers direct and oversee activities of other people.
Management titles
Top manager make decisions about organization, establish policies (36% organizing, 28% planning, and 22% leading, 14% controlling)
Middle manager manage other managers; translate goals set by top manager to first-line managers. (36% leading, 33% organizing, 18% planning, 13% controlling)
First-line manager manage day to day activities of non-managerial employees (51% leading, 24% organizing, 15% planning, 10% controlling)

What is management?
Process of completing tasks effectively and efficiently.
Effective tasks that help organization reach goal.
Efficient getting the most output from the least input

What do managers do?
Four main management functions:
Planning define goals, establish strategy, develop plans to coordinate activity
Organizing what tasks to be done and by who?
Leading directing and coordinating the work and activities of others
Controlling monitoring, comparing and correcting work performance
Management roles:
Interpersonal role involve people and duties outside of the organisation
Informational role collecting, receiving and disseminating info.
Decisional role making decisions or choices
Characteristics:
Conceptual skills analyse complex situations
Interpersonal skills working well with people to motivate and communicate
Technical skills job specific knowledge
Political skills ability to change one’s situation by influencing others work.
Motivation to manage internal