(d) Self-awareness and positive reinforcement
2) Beliefs that are so central to a cultural group that they are never questioned are known as: (a) True believers (b) Empowerment (c) Self awareness (d) Cultural values
3) Organizational communication exhibits two properties: (a) Organization and structured (b) Planning and execution (c) Function and production (d) Assertiveness and bluntness
4) The intent to harm is a defining element of: (a) Striking (b) Insulting (c) Ignoring (d) Bullying
5) What type of roles helps establish a group’s social atmosphere? (a) Relational Roles (b) Communication Roles (c) Leadership Roles (d) Expressive Roles
6) Ludwig von Bertalanffy advanced a theory of seeing organizations as systems embedded in larger systems. This is known as the?
(a) Perfection Theory (b) Globalization Theory (c) Work Force Theory (d) General Systems Theory
7) Conflict in the Middle East leads both to fears that oil production will suffer and to higher energy costs in the United States, and this is known as: (a) Domination (b) Mass Assimilation (c) Globalization (d) Global Marketing
8) Studying the intercultural communication is important to improve: (a) Personal gain (b) Employers trust (c) Cultural respect (d) Self awareness
9) John Oetzel found that which communication processes led to task effectiveness and member satisfaction in many small group situations? (a) Equal Participation (b) Respectful (c) Cooperative conflict style (D) all of the above
10) Supervisors can increase employee’s feelings of self-efficacy through: (a) Promotions (b) Empowerment (c) Confidence (d) Motivation
11) Exhaustion, cynicism, and ineffectiveness are all part