Email communication

Email Communication

Do’s and Don’ts

Crafting your Emails
Single Clear
Purpose
Relevant
Important

Email Communication

Do’s

Email Do’s
 Bottom line to the Top
 Strong subject line: Impactful
 One subject: 1 A for 2 Qs
 Email series: Split in stages
 Attachments: Long/Complex Subject
 Concise: Easy on “Eyes”

Email Communication

Don’ts

Email Don’ts
 Ask ‘what you want’ at the end
 No fancy: Typeface-Only Black; graphics
 No ALL CAPITALS
 Emailing Subtle messages: Stay Away !!!
 Emails can land anywhere, just needs a computer
 Never send it without Proofreading

Hybrid Language: A Study of E-mail and Miscommunication
Laura Grosvenor
Electronic communication is a hybrid of spoken, written and digital communication. Using linguistic theories and ethnographic methods, this paper examines how the unique language composition of email contributes to miscommunication between individuals. Until written language evolves to account for electronic media, careful reading and writing of email, recognition of its hybrid nature, and occasionally bypassing it as a communication channel, can assist in avoiding or correcting miscommunications.
"Writing evolves when language has to take on new functions in society" M.A.K. Halliday (6)
The content and structure of information is affected by its media. (8) The newness and widespread use of electronic communication makes it a rich area for the study of changes in language use. Initial linguistic analyses describe email as containing characteristics of both spoken and written language. (2)(3) Following the premise that electronic communication is a hybrid of spoken, written and digital communication, I examine how that unique composition contributes to miscommunication between individuals. Miscommunication can occur both in the writing and the reading of email, which can hinder resolution of specific miscommunication events. I propose strategies for clear email