1.) The general operational standards can be developed and implemented in all or in a majority of Kinko`s shops. In fact, general operational standards are guidelines and directions for defined activities, which Kinko`s employees have to meet and provide during printing operations. It helps be sure in the product’s quality, which Kinko produces for their customers. Kinko`s is service-oriented company, it has lower degree of labor intensity and higher degree of customer interaction and customization. For printing shops in the customization process of products the major role plays specially standardized step by steps procedures for high-tech specialized equipment and machinary, standardized materials and perfectly providing service operators. 2.) The copiers in machine center should be grouped and sort according to their specific tasks, functions and specialization. For instance, copier-duplexing and copier-duplicators are large machines that combine both functions copying and duplicating and also contains feature to be printed on both sides. In fact, printing functions quite similar, such machines need close or combined printing area and qualified operators. Moreover, Kinko`s Copier Stores should increase the level of self service by introducing convenience copiers outside of store or inside near with entrance in many locations through building. Indeed, the basic activities customers can make themselves. Moreover, Kinko`s Copier Stores should implement special sector for automatic feed and automatic staplers, which will be located near with major printing machines. In fact, close location of cross-functional items will decrease avarege waiting time per customer, increase the service level and decrease labor costs.
3.) Kinko offer binds, folds, staples, collates, makes pads and take passport photos. All the machines and personnel deliberately displays in one big room. Also, Kinko provide private copying and copying service. Private copying