Phoenix Advertising
Part A: Interoffice Memorandum
Phoenix Advertising
Interoffice Memorandum
DATE: July 22, 2014
TO: Susan Moore, Managing Director; Bryan Willis, Planning Director; Lisa Brown, Creative Director
FROM: Stefany Gray, Vice President Human Resources Management
SUBJECT: Roanoke branch situation
It has been brought to my attention recently that the Roanoke branch office has recently experiencing many difficulties. The problem began after two of the top management people left the agency-an art director and an account executive. In addition, three of the graphic designers and four of the copywriters are threatening to quit because they feel their work is being rejected. These issues demand immediate attention. Our mission here at Phoenix Advertising is to bring quality and promised assurance to all of our clients. With that being said we need to follow through with our mission statement and resolve this issue quickly.
The Roanoke branch of Phoenix Advertising has some of our most valuable clients and it is our duty, as an executive team, to gather particular pieces of information to help resolve the conflicts and miscommunications among employees. Therefore, I will need your help in contacting that staff at Roanoke in order to deal with the dissatisfaction that exists among them, and to confirm that the branch is compensating workers for their overtime. I am requesting Lisa Brown to contact the creative team at the Roanoke branch to investigate the reasons for rejection of creative work by the new management team. Susan Moore, I need you to review the new clients the branch has recently hired, and determine their capability. Lastly, I need Bryan Willis to develop a method that will provide some kind of solution to the staff working overtime. A report explaining what you found out and your new procedures is expected in my office no later than August 2, 2014.
After I review each report individually, I will arrange a meeting on August 4,
Phoenix Advertising
Interoffice Memorandum
DATE: July 22, 2014
TO: Susan Moore, Managing Director; Bryan Willis, Planning Director; Lisa Brown, Creative Director
FROM: Stefany Gray, Vice President Human Resources Management
SUBJECT: Roanoke branch situation
It has been brought to my attention recently that the Roanoke branch office has recently experiencing many difficulties. The problem began after two of the top management people left the agency-an art director and an account executive. In addition, three of the graphic designers and four of the copywriters are threatening to quit because they feel their work is being rejected. These issues demand immediate attention. Our mission here at Phoenix Advertising is to bring quality and promised assurance to all of our clients. With that being said we need to follow through with our mission statement and resolve this issue quickly.
The Roanoke branch of Phoenix Advertising has some of our most valuable clients and it is our duty, as an executive team, to gather particular pieces of information to help resolve the conflicts and miscommunications among employees. Therefore, I will need your help in contacting that staff at Roanoke in order to deal with the dissatisfaction that exists among them, and to confirm that the branch is compensating workers for their overtime. I am requesting Lisa Brown to contact the creative team at the Roanoke branch to investigate the reasons for rejection of creative work by the new management team. Susan Moore, I need you to review the new clients the branch has recently hired, and determine their capability. Lastly, I need Bryan Willis to develop a method that will provide some kind of solution to the staff working overtime. A report explaining what you found out and your new procedures is expected in my office no later than August 2, 2014.
After I review each report individually, I will arrange a meeting on August 4,