promoting communication
Unit 1 Session 2
Communication & Confidentiality
Promoting Communication (SHC 31)
Communication
The New Oxford English Dictionary defines communication as “the imparting, conveying or exchange of ideas, knowledge, information etc – whether by speech, writing or signs.” (The
New Oxford English Dictionary, 1998). Communication involves not only the sending and receiving of messages but is also a means of establishing contact, influencing others and a way to build relationships. Effective communication requires cooperation, honest listening, clear instructions, respect, clarifying questions, proper feedback, and openness to divergent opinions. REASONS WHY PEOPLE COMMUNICATE INCLUDE:
Attention
Greeting
Expressing wants/needs
Requesting / giving information
Protesting or denying
Expressing feelings
Making choices
MODES OF COMMUNICATION
Speech
Touch
Body language
Gestures
Tone of voice
Behaviour
Eye contact
Signs and symbols
Written
Braille
Makaton
PECS (Picture exchange communication system)
1
Unit 1 Session 2
Communication & Confidentiality
THE PROCESS OF COMMUNICATION
Meeting communication/language needs and preferences
Having a shared language, a shared communication system and shared interests makes communication possible. In addition to these, the people involved would also need to have enough time and a proper place to ensure that effective communication takes place.
When a person lacks the right means, reasons and/or opportunities mentioned above, communication fails (Money & Thurman, 1994). While the above factors are usually present in a good percentage of the population, there are situations where complementary support is required to make the whole process of communication effective.
There is no one right method to meet the needs of all. A comprehensive understanding of the individual’s preferences and needs, is to be sought in order for the educator
Communication & Confidentiality
Promoting Communication (SHC 31)
Communication
The New Oxford English Dictionary defines communication as “the imparting, conveying or exchange of ideas, knowledge, information etc – whether by speech, writing or signs.” (The
New Oxford English Dictionary, 1998). Communication involves not only the sending and receiving of messages but is also a means of establishing contact, influencing others and a way to build relationships. Effective communication requires cooperation, honest listening, clear instructions, respect, clarifying questions, proper feedback, and openness to divergent opinions. REASONS WHY PEOPLE COMMUNICATE INCLUDE:
Attention
Greeting
Expressing wants/needs
Requesting / giving information
Protesting or denying
Expressing feelings
Making choices
MODES OF COMMUNICATION
Speech
Touch
Body language
Gestures
Tone of voice
Behaviour
Eye contact
Signs and symbols
Written
Braille
Makaton
PECS (Picture exchange communication system)
1
Unit 1 Session 2
Communication & Confidentiality
THE PROCESS OF COMMUNICATION
Meeting communication/language needs and preferences
Having a shared language, a shared communication system and shared interests makes communication possible. In addition to these, the people involved would also need to have enough time and a proper place to ensure that effective communication takes place.
When a person lacks the right means, reasons and/or opportunities mentioned above, communication fails (Money & Thurman, 1994). While the above factors are usually present in a good percentage of the population, there are situations where complementary support is required to make the whole process of communication effective.
There is no one right method to meet the needs of all. A comprehensive understanding of the individual’s preferences and needs, is to be sought in order for the educator