Customer service must satisfy the needs of the customers to ensure a service companies’ quality is maintained.…
take excellent care of the customer’s needs. They have the talent and expertise to do whatever the…
1. Performance, Reliability and responsiveness, Serviceability, and Aesthetics are all significant dimensions of quality in fast food restaurants. First of all, the performance and serviceability of a fast food restaurant is very important because like the name states “fast food” is exactly that… fast! So in order for it to be considered a fast food establishment it if very important to keep up the flow of traffic in and out of the drive thru and the dining room in a timely and efficient manner without compromising the quality of the food. The second thing is to provide reliability and responsive services for a fast food restaurant such as customer service. If customer service is poor and the food isn’t prepared properly or your orders keep getting messed up then by their bad experience word of mouth will spread and it could drive people away from the establishment and they will begin searching for other places to eat. The last form of quality I believe a fast food restaurant should have is Aesthetics or the way the restaurant looks and smells. For example, we went to Golden Corral a long time ago and it literally smelled like feces. It made eating there hard to do because it stunk so badly. Come to find out they had a sewer leak and had to get it repaired but my family and I stopped going there for quite a long time until it was fixed. It is very important that the facility is clean without debris and trash around it and that even the inside facility is kept up with clean bathrooms, tables wiped and floors mopped. In order to exceed my expectations I would expect to run thru the drive thru and hear a happy or courteous person over the speaker that’s not rushing me to make a decision, acknowledgment when I pay and prompt service when I reach the food window. I would also expect that my food be prepared like I asked and that there be condiments or utensils…
Effective customer service involves satisfying customer needs, so the first step is to find out what these are. All customers contact a business because they want something. Businesses use several methods to identify the needs of their customers quickly. E.g. restaurants, supermarkets, Argos, Thomas Cook…
“When it comes to relationship marketing… you don’t want a relationship with every consumer… in fact, there are some bad customers (the objective is to) figure out which consumer are worth cultivating because you can meet their needs more effectively then anyone else” (Chisnall, P.M 1995).…
Consumers are more likely to be a repeat buyer at a certain fast food chain; if they find something they like, they stick to it. To this end, competition efforts have to more aggressive than ever.…
In this article, the author, Debra Barrow, talks about how customer service has changed from the good old days of full service gas stations and face to face communication to todays self-serve, pre-recorded society. Customers back then were fiercely loyal to your business when you gave them good service in virtually any type of businesses. She examines if the downturn in the economy has something to do with the lowering of the level of customer service or if it has just been happening for a while.…
“The relationship with the customers is of paramount importance because it is a source of innovation and differentiation” (service management, operations strategy, Information Technology, Fitzsimmons. J, 7th edition ). The franchisor of Sunset Grill shows…
Customer service is very important to the McDonald's because it says that they care about their customers. Customer service very important and vital part of any organization, which is selling goods, or service because it exists to satisfy customers... Good customer service will bring you new and keep old customers but if you have bad customer service this will make customers unhappy and they will stop visiting you and the business will not have new customers.…
What is the most important way the small business you have chosen meets customer needs?…
Good customer service is all about bringing customers back. And about sending them away happy happy enough to pass positive feedback about your business along to others, who may then try the product or service you offer for themselves and in their turn become repeat customers.…
The quality of your customer service is almost wholly determined by your ability to meet your customer expectations. You can have the greatest service team, but if your customers perceive their needs are not being met, your service reputation suffers.…
and make every attempt to surpass the customer’s expectations every time. A company earns customer loyalty by implementing the shopping experience that fits the needs of the customer. Customers have a tendency to patronize companies that interact with them in a positive, meaningful, personal manner. Many companies offer their customers loyalty programs such as; reward programs. This method can ensure a company keeps their current customer base and entices possible new customers. A business cannot afford to lose customers because of a lack of customer service, although many do. Customers remember how they are treated and pass the word along, good or bad. Once a customer has been treated poorly they are likely not to return to buy from that business again, even if there is an offer that surpasses all others. Making a good impression through the customer service that is offered…
What does Customer Service mean to you? Explain a time you received excellent customer service and what…
The increase of market service among the restaurants industry is getting more challenging and competitive nowadays. The reasons why is the increase of good quality demand from customers, and industries to overcome that have to be competitive in others to increase profitability, by ensuring customers satisfaction. The business dictionary defines customer satisfaction as the level of satisfaction that a company provides in goods or services which are measured by how many time the customer comeback. (BusinessDictionary.com, 2014).…