Reflective practice Lin Lu 12030734 Reflective practice is a process which we can stop and think about our practice‚ consciously analyse our decision making and draw on theory and relate it to what we do in practice. There are four main stages of reflective practice process. The first stage is planning that reflect on requirements and also the purpose of the work. The second stage is acting which is the commencement of work include research and design. In this stage we can get reflection
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Reflective Practice Professional development I feel is beneficial for both tutor and student. The process of reflecting on your own practices and having the discipline to be constructive about the actions you take to evaluate your own performance will determine the impact it has in the classroom and the teaching and learning experience. Overall this process has encouraged me to reflect on most of my practices which has helped me to understand my role as a teacher. This development has systematically
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Service Quality By definition‚ a service includes several distinct characteristics. A service is intangible and difficult to store. In a service‚ customers are extensively present as participants in the process. The inseparability of a service is due to the fact that it is simultaneously produced by the provider and consumed by the customer. This is because services are heterogeneous and known to vary from service – provider to service – provider‚ from customer to customer‚ and from day to day
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EXECUTIVE SUMMARY Customer service is the service provided to customers before‚ during and after purchasing and using goods and services. Good customer service provides an experience that meets customer expectations. It produces satisfied customers. Bad customer service can generate complaints. It can result in lost sales‚ because consumers might take their business to a competitor. Good customer service involves developing bonds with customers‚ hopefully leading to long term relationships. It
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American educationalist‚ coined the term ‘reflective practice’. Derived from reflection‚ the practice can be undertaken in a multitude of forms‚ such as journalling‚ spoken and written reflection (Usher & Holmes‚ 2014). Schön proposed that there is capacity to reflect in-action‚ (whilst doing something) and on-action (after the action is undertaken). During the reflective cycle the practitioner begins by acknowledging the activities which make up their practice. Then by examination‚ they can critique
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to present more various services with higher quality due to the increase in competition and keeping the durability and their profitability. Indeed in these years the increasing trend of competitive environment in the banking industry of the country attracted banks to the field of offering banking services expected by the customers more than before. In this issue paying attention to the effective factors on customers’ expectations and its relationship with services quality is one of the important
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Service quality on motor bike manufacturing sector in hero honda....................... .... with performance. [1] A business with high service quality will meet customer needs whilst remaining economically competitive. [2] Improved service quality may increase economic competitiveness. This aim may be achieved by understanding and improving operational processes; identifying problems quickly and systematically; establishing valid and reliable service performance measures and
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2. Be able to meet the communication and language needs‚ wishes and preferences of individuals. 2.2. Describe the factors to consider when promoting effective communication. -Be clear when giving instructions and demonstrations. -Make sure all students understand you. -Give and receive attention and express what you need and want from your student. - Most importantly have a shared communication system. - Make sure the language you use is appropriate to the age you are teaching; do not
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Reflective Essay Why we use reflection It is important that we use reflection in order to further develop our skills in practice. No matter which reflective cycle chosen it is important that you identify what has been learned from the experience‚ how it has helped‚ if it is negative‚ how to overcome the problem in the future‚ and how it relates to theory and knowledge you have been taught. Reflective practice has been identified as one of the key ways in which we learn from our experiences in practice
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Bibliography: Cavill‚N.‚Biddle‚ S.J.H.‚ & Sallis‚ J.F. (2004) Available at: http://eprints.bham.ac./420/1/dropout2.pdf (Accessed: 9th January 2011) DeVito‚ J.A. (1996) Essentials of human communication. 2nd edn. New York: Harperscollins Publishers Jasper‚ M. (2003) Beginning Reflective Practice: Foundations in Nursing and Health Care‚ Nelson Thornes Ltd. Reference http://www.foundation-stage.info/forums/index.php?showtopic=20210 (Accessed 10thJanuary
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