EMPLOYEE SATISFACTION IN IT FIELD EMPLOYEE SATISFACTION Employee satisfaction is the individual employee’s general attitude towards the job. It is also an employee’s cognitive and affective evaluation of his or her job. What are factors influences / effects to employee satisfaction? It can include factors as following: 1. Organization development factors • Brand of organization in business field and comparison with leading competitor. • Missions and Vision of organization. • Potential
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India is witnessing a boom in BPO industry. With India being one of the favorites for outsourced business‚ the business of BPO’s has increased to many folds. The business which was worth $4 billion in 2004 rose to $65 billion in 2010 as per the research conducted by McKinsey & Company. It has given ample employment opportunities to Indian people. But this also showed the negative side of the business. It has been said that it costs thrice as much to recruit a new employee than to keep an existing one
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Case: BPO‚ Incorporated Summary: Due to the increased competition‚ many companies turn to business process outsourcing to reduce costs. BPO is a professional services organization provides services from risk management/insurance brokerage to management consulting. However‚ recently the customer satisfactions of BPO have been decreasing while the customer complaints have been increasing. So they decide to research the situation of BPO’s operation system and update the ongoing Six Sigma project
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There is no commonly accepted definition of ?off shoring? in the public debate nor in the economic literature. However‚ the term ?off shoring? is widely used as a particular subcategory of ?outsourcing?. The latter has been defined as ?the act of transferring some of a company?s recurring interval activities and decision rights to outside providers‚ as set in a contract?. The typical consequence of such a decision is a decline of employment in the plant/firm that is doing the ?outsourcing? and a
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Bibliography: * Abbasi‚ S.‚ and K. Hollman. 2000. Turnover: The real bottom-line. Public Personnel Management 29 (3): 333–42 . * Abdul Rahman‚ S. M.‚ M. Raza Naqvi‚ and M. Ismail Ramay. 2008. Measuring turnover intention: A study of it professionals in Pakistan. International Review of Business Research Papers 4 (3): 45–55. * Beach‚ R.‚ D * Bowen‚ H. R.‚ and J. H. Schuster. 1986. American professors: A national resource imperiled. New York: Oxford University Press. * Elangovan
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Needed for the Hong Kong Hotel Industry: The Perspective of the Hotel Human Resources Manager Benny Chan Marianne Coleman ABSTRACT. The tourism industry is one of the main sources of income to Hong Kong. If qualified employees provide better service‚ Hong Kong can potentially attract even more visitors. The training of new recruits and existing staff is therefore vital‚ but views on the value and the type of training vary amongst the stakeholders. This study of the views of hotel human resources
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Case Attrition Checkpoint Ariel CJS220 Often times people wonder why only a small amount of the crimes reported to the police make it to court. This division of the cases is due to one of the major problems of the criminal justice system‚ case attrition. Cases can be dissolved at various points in the criminal justice system so the end result is that there are thousands that do not make it to court. Examples of things that can cause cases to be dissolved are
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HIGH LEVELS OF ATTRITION IN THE INDIAN INTERNATIONAL CALL CENTRE INDUSTRY- “Generating higher levels of employee commitment in call centres is a critical factor to their successful operation. A high level of employee commitment in an organization can have beneficial consequences‚ resulting in lower absenteeism‚ higher performance and lower employee turnover (Mathieu and Zajac‚ 1990). Research also identifies commitment as a consequence of personal variables‚ role clarity and supportive
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CONTEXT In the given assignment there is an organization which is facing issues like high attrition rates ‚mostly due to lack of motivations and attitude of employees. INTRODUCTION An organization is a separate legal entity comprising of multiple people‚ who come together to achieve a common goal. To achieve that goal there is need of a proper structure and management which brings everyone in an organization on common platform. If in an organization people are not brought
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competitive work environment and a great future - these are some of the pluses associated with these companies. Then‚ can these companies be considered as the picture perfect companies with no problems whatsoever? Think again!!! These are the attrition rates of the employees of the above mentioned companies. Some of these actually match their revenue growth rates!!! This is giving a severe headache to the top management in general and HR department in particular. So‚ this has added to the functions
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