"A study of bpo industry with reference to employee attrition and retention" Essays and Research Papers

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    Retention Strategies

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    Identified Undertaking the Challenges of Employee Retention in an Organisation TABLE OF CONTENTS 1. EXECUTIVE SUMMARY 5 2. INTRODUCTION 6 3. KEY FINDINGS AND ANALYSIS 7 4. CONCEPTUAL FRAMEWORK 8 5. RECOMMENDATIONS 9 6. BENEFITS TO BE DERIVED 12 7. CONCLUSION 13 8. REFERENCES 14 9. APPENDICES 16 Appendix 1 - Company’s Organisational Structure 16 Appendix 2 - Company’s Benchmark Score 17 Appendix 3 - Company’s Areas for Improvement 18 Appendix 4 - Employee Benchmark Survey Results - Category

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    The Antecedents & Consequences of Employee Engagement in the IT Industry INTRODUCTION Employee engagement at work was conceptualized by Kahn (1990) as the “harnessing of organizational members’ selves to their work roles.” In engagement‚ people employ and express themselves physically‚ cognitively‚ and emotionally during their role performances. Employee engagement‚ thus‚ denotes the level of commitment and involvement that an employee harbors towards her or his organization and its values and

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    affecting Employee Turnover and Retention Human Resource Management Research Paper Abstract Human resource planning is currently regarded as an essential requirement for any organization to achieve the corporate business goals and to gain a competitive advantage over competitors‚ but it does not always appear to be given high priority in practice. High rates of employee turnover can prove very expensive and milk organization ’s financial resources. The costs of replacing employee positions

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    Live Project on Bpo

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    gave a new scope of business and many independent companies are emerging and offering its specialized services to firms who are outsourcing their jobs.   BPO IN INDIA Nasscom-McKinsey report advocated the “India offshore model”‚ which very much signifies the role India is playing in this business. Indian business process outsourcing (BPO) and call centre companies- or –ITES – are coming of age. Even as a debate rages in the US on the pros and cons of outsourcing‚ a “new supply chain of expertise”

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    ------------------------------------------------- Benefits and limitations of bpo ------------------------------------------------- An advantage of BPO is the way in which it helps to increase a company’s flexibility. However‚ several sources[which?] have different ways in which they perceive organizational flexibility. Therefore business process outsourcing enhances the flexibility of an organization in different ways. Most services provided by BPO vendors are offered on a fee-for-service basis[citation needed]

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    Bpo – Bane or Boon?

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    BPO – BANE OR BOON? Several MNCS are increasingly unbundling or vertical disintegrating their activities. Put in simple language‚ they have begun outsourcing (also called business process outsourcing) activities formerly performed in-house and concentrating their energies on a few functions. Outsourcing involves withdrawing from certain stages/ activities and relaying on outside vendors to supply the needed products‚ support services‚ or functional activities. Take infosys‚ its 250 engineers

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    Customer Retention

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    Customer Retention Strategies The easiest way to grow your customers is not to lose them The average business loses around 20 percent of its customers annually simply by failing to attend to customer relationships. In some industries this leakage is as high as 80 percent. The cost‚ in either case‚ is staggering‚ but few businesses truly understand the implications. Imagine two businesses‚ one that retains 90 percent of its customers‚ the other retaining 80 percent. If both add new customers

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    A Study on Employee Absenteeism in INDSYS INFOTECH India Pvt Ltd - Coimbatore A first review report (Submitted by S.R.ARTHISRI‚ Roll No: 1211MBA0759: Reg. No: 68512100122) 1 NEED FOR THE STUDY To find the reason and control measure of absenteeism in INDSYS INFOTECH India Pvt Ltd in Coimbatore. By ana-lysing the problem‚ issues and draw backs because of Employee absenteeism. 2 REVIEW OF LITERATURE 1. Ernest B. Akyeampong has written a research paper Trends and

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    Teacher Retention

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    Research Question: What role does teacher recruitment and retention play in creating student achievement in urban schools? What keeps teachers in the classroom‚ while others flee to “greener pastures?” What can we do to increase the holding power of the educational arena? The answers to these questions are unclear and multi-faceted. Creating a stable teaching force in the American public school systems is urgent and requires immediate attention. High turnover rates create instability in

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    although it is clearly linked. Job design aims to enhance job satisfaction and performance methods include job rotation‚ job enlargement and job enrichment. Other influences on satisfaction include the management style and culture‚ employee involvement‚ empowerment and autonomous workgroups. Job satisfaction is a very important attribute which is frequently measured by organizations. The most common way of measurement is the use of rating scales where employees report their

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