A comparative study of financial performance of Nepalese commercial bank 1. Introduction 1.1 General Background of study: In Nepalese banking concept‚ the history of banking is not long. But it is found that the banking transactions are conducted in ancient time. Nepal bank limited was the first bank in Nepal established in 1994b.s .later Nepal Rastra Bank; central bank was established in 2013 B.S. with an objective to provide the policy decision‚ guidance and control the banking and to monitor
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also relax for the same time. Measuring and managing customer satisfaction is important for the survival‚ development and success of the tourism business (Sirakay‚ 2003). Customer’s satisfaction is the main concern for every resort and hotel in order to keep the customers loyal to the resort and make them permanent visitors. It is believed that higher level of customer satisfaction may result in higher levels of repurchase. When measuring customer satisfaction‚ the basic premise is that consumers reflect
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None of the options is correct 2. ROE for a bank is calculated by: A. dividing net after-tax income by total equity capital. B. dividing total operating revenue less operating expenses by total assets. C. dividing net pre-tax income by total equity capital. D. noninterest income less noninterest expenses divided by total earning assets. E. None of the options is correct. 3. The employee productivity ratio for a bank is equal to: A. net operating revenue less
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SYNOPSIS ON CUSTOMER RELATIONSHIP MANAGEMENT PRACTICES IN SERVICE SECTOR– A COMPARATIVE STUDY OF L.I.C & BANKING IN WARANGAL SUBMITTED TO THE DEPARTMENT OF COMMERCE AND BUSINESS MANAGEMENT Dr. B. R. AMBEDKAR OPEN UNIVERSITY FOR ADMISSION INTO Doctor of Philosophy By SHRAVAN KUMAR KURAM DEPARTMENT OF COMMERCE AND BUSINESS MANAGEMENT Dr. B. R. AMBEDKAR OPEN UNIVERSITY HYDERABAD ( A. P ) CUSTOMER RELATIONSHIP MANAGEMENT PRACTICES IN SERVICE SECTOR - A COMPARATIVE STUDY OF LIC &
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MANAGING CUSTOMER RELATIONSHIPS 3 CHAPTER 1 MANAGING CUSTOMER RELATIONSHIPS RUTH N. BOLTON AND CRINA O. TARASI Abstract The customer relationship management (CRM) literature recognizes the long-run value of potential and current customers. Increased revenues‚ profits‚ and shareholder value are the result of marketing activities directed toward developing‚ maintaining‚ and enhancing successful company–customer relationships. These activities require an in-depth understanding of the underlying
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15/06/2013 Lending Process in Commercial Banking 1 Contents • • • • Introduction to the Lending Process Businesses Lending Consumer Lending Loan Pricing 2 1 15/06/2013 Introduction • Bank lending is a process in which funds are given to someone or some business to be paid back in agreed time. • Lending is one of the major functions of a commercial bank. • Banks are highly regulated entities‚ and the lending process is also subject to a number of regulations‚ policies and guidelines
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CENTRAL BANKS‚ STOCK EXCHANGE AND COMMERCIAL BANKS CENTRAL BANKS A central bank is the main national bank that provides a government and its commercial banking system with financial and banking services controlling the government’s monetary policy and issuing currency. Functions of a central bank include: • It has the sole right to issue currency – it maintains uniformity in the currency and manages it accordingly using knowledge about the economy • It is a banker‚ advisor and agent to the government
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Indian Bank It is indeed a great pleasure of pride to be able to present this project of Customer service at Indian bank. The completion of the project work is a step ahead in a life of students who want to show their creativity in their education career. I wish to thank to my project guide Mr. Ramnathan Iyer for his constant encouragement in completing the project successfully‚ and also for his voluble guidance and expert advice and practical knowledge which contributed to the success of
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Understanding the Effect of Customer Relationship Management Efforts on Customer Retention and Customer Share Development Scholars have questioned the effectiveness of several customer relationship management strategies. The author investigates the differential effects of customer relationship perceptions and relationship marketing instruments on customer retention and customer share development over time. Customer relationship perceptions are considered evaluations of relationship strength and a supplier’s
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topic: “Operation Management is the ‘heart’ of any business and we are all operations manager. How can managers actually understand how logistics network design and operations influence customer satisfaction?”This assignment’s rationale has been towards aiming a dialectical approach to the understanding of operations and logistics management in today’s business settings. Thus‚ I have tried to extensively cover in my report all the relevant aspects of Operations and Logistics management. I have also explained
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