SYNOPSIS ON CUSTOMER RELATIONSHIP MANAGEMENT PRACTICES IN SERVICE SECTOR– A COMPARATIVE STUDY OF L.I.C & BANKING IN WARANGAL SUBMITTED TO THE DEPARTMENT OF COMMERCE AND BUSINESS MANAGEMENT Dr. B. R. AMBEDKAR OPEN UNIVERSITY FOR ADMISSION INTO Doctor of Philosophy By SHRAVAN KUMAR KURAM DEPARTMENT OF COMMERCE AND BUSINESS MANAGEMENT Dr. B. R. AMBEDKAR OPEN UNIVERSITY HYDERABAD ( A. P ) CUSTOMER RELATIONSHIP MANAGEMENT PRACTICES IN SERVICE SECTOR - A COMPARATIVE STUDY OF LIC &
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Customer Satisfaction of Nokia Mobile Project Abstract The main objective of the project is to study the satisfaction levels of customers‚ Product awareness and Consumer Behavior with reference to NOKIA mobile handset users. Nokia has played a pioneering role in the growth of cellular technology in Pakistan‚ starting with the first-ever cellular call more than a decade ago‚ made on a Nokia mobile phone over a Nokia-deployed network. Nokia started its Pakistan operations in 2000
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Vol. 18‚ No. 8‚ 915 –925‚ October 2007 Determinants of Customer Satisfaction in a Multi-Channel B2B Environment RITA MADALENO‚Ã HUGH WILSONÃÃ & ROGER PALMER† Ã AC Nielsen‚ Lisbon‚ Portugal; Ã Ã Cranfield School of Management‚ UK; †Henley Management College‚ UK ABSTRACT This study set out to ascertain the impact of channel satisfaction and multi-channel integration on relationship quality‚ as measured by overall customer satisfaction‚ within a multichannel B2B environment. The sparse previous
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studying. Others may opt to transfer or enroll in other school where education is cheaper. With this situation‚ the researchers have found the topic interesting to discuss and find out the impact on customer loyalty and customer satisfaction on achieving a competitive advantage in the University of
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| Best Practices in Measuring Customer Satisfaction. | Week 3 Assignment | Nicholas B. Fannings 5/20/2012 GM 588Professor K. Mayberry | Customer satisfaction has long been an industry focus as a measure of managerial strength and company profitability (Kelsey & Bond‚ 2001). The satisfaction of the customer is essential to the success of a company. There are many ways for organizations to determine how satisfied their customers are with specific products or services. Although
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Technology (ICT) and Banking Industry Alawode‚ Ademola John+ Emmanuel Uche Kaka** * Department of Computer Science‚ Federal Polytechnic Ilaro‚ Ogun State‚ Nigeria ** First Bank Nigeria PLC‚ Ahoada Branch‚ Rivers State‚ Nigeria. Abstract Information and Communication Technology‚ the language of the new age and its grammar which is Science has become an indispensable and veritable tool for enhancing effectiveness and efficiency in all other aspects of life. Banking industry has learnt the grammar
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Graduate School of Finance Master The Factors Affecting Customer Satisfaction of Mortgage Loan: A Case Study of Bank For Investment and Development of Vietnam. Student: Tran Xuan Thanh Advisor: Dr. Juping Wu Co-Advisor: Dr. Nguyen Thi Thu Ha August‚ 2012 * Shu-Te University * Graduate School of Finance | * Thesis | The Factors Affecting Customer Satisfaction of Mortgage Loan: A case study of Bank for Investment and Development of Vietnam | *
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FACTORS AFFECTING JOB SATISFACTION IN CJP SDN. BHD. CHONG CHOONG KIAN SCHOOL OF BUSINESS AND ADMINSTRATION WAWASAN OPEN UNIVERSITY 2012 NAME : Chong Choong Kian DEGREE : Commonwealth Executive Master of Business Administration SUPERVISOR : Mr Harkiranpal Singh A/L Karpal Singh TITLE : Factors Affecting Job Satisfaction in CJP Sdn. Bhd. Date : June 2012 University : Wawasan Open University (WOU) Final Project Report submitted in partial fulfillment
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value for customers as well as clients also partners and society at large. In the marketing process discuss about four factors. Those things are called 4P’s or marketing mix elements. Those are (1) Product (2) Price (3) Place (4) promotion Product is valuable thing for every organization. If there is no point to manufactured or develop product or services without any need or wants. Each and every successfully company in the market there wining secrete is first of all they identify customers wants
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on Human Resource Information Systems (HRIS) and need for a HRIS for Nurses in Public Health Sector in Sri Lanka Dr. Ravi R. Wickramaratne MBBS Postgraduate trainee in Biomedical Informatics Post Graduate Institute of Medicine University of Colombo Sri Lanka E-mail: raviwick@hotmail.com Abstract Shortage of human resource data for the health sector in many developing countries including Sri Lanka is a recognized drawback in managing Human Resources in Health (HRH). Currently the availability of staff
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