problem I.3 Research methodology I.4 Objectives of the study I.5 Limitation of the study 1.6 Chapter scheme I.1 INTRODUCTION Customer satisfaction is an important factor of every organization .the market should measure and monitor satisfaction on going basis when a person satisfied of product‚ he gets more than what he expected .In this project deals only the customer satisfaction on Airtel service According to Philip Kotler‚ “satisfaction is a person’s feelings of pressure or disappointment
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Customer Satisfaction of Nokia Mobile Project Abstract The main objective of the project is to study the satisfaction levels of customers‚ Product awareness and Consumer Behavior with reference to NOKIA mobile handset users. Nokia has played a pioneering role in the growth of cellular technology in Pakistan‚ starting with the first-ever cellular call more than a decade ago‚ made on a Nokia mobile phone over a Nokia-deployed network. Nokia started its Pakistan operations in 2000
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Extension Counters. The Bank has a network of over 4055 ATMs providing 24 hrs a day banking convenience to its customers. This is one of the largest ATM networks in the country. The Bank has strengths in both retail and corporate banking and is committed to adopting the best industry practices internationally in order to achieve excellence. CUSTOMER SATISFACTION IN AXIS BANK CORPORATE SOCIAL RESPONSIBILITY (CSR): As an integral part of society‚ the Bank is aware
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Essay for International Trade Title : Hyundai Motors in International Market Hyundai Motors‚ one of the affiliates of Hyundai Corporation‚ started as a joint-venture company with Ford. Before introducing more about Hyundai Motors‚ a man who founded the company should come first. Joo-young Jung was an entrepreneur‚ businessman and the founder of all Hyundai Groups of South Korea. Joo-young Jung was born in 1915 to a large impoverished family of peasants during the
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| Best Practices in Measuring Customer Satisfaction. | Week 3 Assignment | Nicholas B. Fannings 5/20/2012 GM 588Professor K. Mayberry | Customer satisfaction has long been an industry focus as a measure of managerial strength and company profitability (Kelsey & Bond‚ 2001). The satisfaction of the customer is essential to the success of a company. There are many ways for organizations to determine how satisfied their customers are with specific products or services. Although
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REVIEW OF LITERATURE While the Finnish phone maker has updated its handset portfolio at the high end to compete better with Samsung’s super-successful Razor phone‚ the refresh has been less than inspired. ..."[Nokia’s] high-end phones are small‚ but they’re boxy. Samsung’s high-end [models] are thin and slick." ...Samsung went for the wow effect‚ creating got to-have-it phones. Now‚ Nokia is playing catch-up. "It all comes down to innovation and product development‚" says Hoffman. "Right now‚ Samsung
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Integrated Marketing Communications (IMC) and Customer Satisfaction Strategy For The Alpha & Omega Medical Company MKT 500 Marketing Management Week 8 Assignment # 4 By
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1) What are the roles of comparative and competitive advantages in Hyundai’s success? Illustrate your answer by providing specific examples of natural and acquired advantages that Hyundai employs to succeed in the global car industry. ANS: Demand in South Korea is too low to sustain indigenous automakers like HMC and Kia‚ thus exporting is a necessity to attain the economies of scale needed to remain competitive in a tough industry. South Korea enjoys various national competitive advantages
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In Aug 2005 HyundaiCard established a strategic alliance with GE Consumer Finance. So‚ HyundaiCard’s largest shareholders became Hyundai Motor (31‚6%) and GE Consumer Finance (43%). HyundaiCard focused on its customer needs‚ developed new credit card products‚ and provided different online marketing campaigns. Its customer segmentation strategy focused on its customer needs: Lifestyle Influences à Activities. That why HyundaiCard formulated “Alphabet Marketing” named M‚ S‚ W‚ U‚ K and A‚ based on
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delivery channel by which to conduct banking activity‚ for example‚ transferring funds‚ paying bills‚ viewing checking and savings account balances‚ paying mortgages‚ and purchasing financial instruments and certificates of deposit. An internet banking customer accesses his or her accounts from a browser--software that runs Internet banking programs resident on the bank’s World Wide Web server‚ not on the user’s PC. (Sam Ian) Electronic banking can be defined as the provision of banking services and the
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