TO DETERMINE THE LEVEL OF CUSTOMER SATISFACTION IN DAYSTAR UNIVERSITY CAFETERIA A project submitted to the School of Business and Economics in partial fulfillment of the requirement for the course Research Methodology BUS 213X Daystar University Nairobi‚ Kenya By Mark Reuben Gathigi 08-1064 November 2012 DECLARATION In presenting‚ this research in partial fulfillment of the requirements of the course code BUS 213X – Research Methodology from Daystar University‚ I declare that this
Premium Customer service Service Customer satisfaction
Case Study: Thistle Co. of Australia Triquestra Fuels Thistle ’s Multi-Site Retail Business Transformation RETAIL MANAGEMENT SYSTEM Background of Thistle Company of Australia (TCOA) Thistle Company of Australia (TCOA or Thistle) is a privately held company that currently owns and operates Australia ’s largest independent network of Shell-branded service stations and adjoined retail premises. Headquartered in Brisbane‚ and operating across Queensland and New South Wales‚ Australia‚ Thistle
Premium Retailing Sales Supermarket
the data and statistics in the publication are primarily based on the annual reports published by respective banks besides analyst presentation‚ press releases and earnings call transcripts‚ wherever relevant. All aggregate numbers for the banks in study are either the sum of numbers for individual banks or the average of numbers for all the banks‚ as appropriate. Some of the ratios — which either have inconsistent definitions or have not been disclosed by the banks — have been calculated using formulas
Premium Bank Operating expense Asset
Gurgaon Word Count: 1060 Banking is the backbone of any economy which has seen many changes in the past decades. In such changing times‚ technology has emerged as the great enabler for banks. “Digital Banking” has become the new buzz word in the industry. Banks nowadays have been vying to transition from the providers of plain vanilla banking services to become universal banks where ATMs‚ Internet banking‚ mobile banking and social banking are the norm. The customers have become more demanding
Premium Bank Bank
studying. Others may opt to transfer or enroll in other school where education is cheaper. With this situation‚ the researchers have found the topic interesting to discuss and find out the impact on customer loyalty and customer satisfaction on achieving a competitive advantage in the University of
Premium University Sales Consultative selling
SURVEY QUESTIONER Name: ______________________________ Age: ______ Civil Status: ________ Work position: ______________ Days of work: _______ No. of hours: ________ Shift: : AM PM Strongly Agree Agree Disagree Strongly Disagree A. Employees record
Free Employment Time The Authority
problem I.3 Research methodology I.4 Objectives of the study I.5 Limitation of the study 1.6 Chapter scheme I.1 INTRODUCTION Customer satisfaction is an important factor of every organization .the market should measure and monitor satisfaction on going basis when a person satisfied of product‚ he gets more than what he expected .In this project deals only the customer satisfaction on Airtel service According to Philip Kotler‚ “satisfaction is a person’s feelings of pressure or disappointment
Premium Bharti Airtel Sunil Mittal Mobile phone
Customer Satisfaction of Nokia Mobile Project Abstract The main objective of the project is to study the satisfaction levels of customers‚ Product awareness and Consumer Behavior with reference to NOKIA mobile handset users. Nokia has played a pioneering role in the growth of cellular technology in Pakistan‚ starting with the first-ever cellular call more than a decade ago‚ made on a Nokia mobile phone over a Nokia-deployed network. Nokia started its Pakistan operations in 2000
Premium Nokia Mobile phone Brand
Graduate School of Finance Master The Factors Affecting Customer Satisfaction of Mortgage Loan: A Case Study of Bank For Investment and Development of Vietnam. Student: Tran Xuan Thanh Advisor: Dr. Juping Wu Co-Advisor: Dr. Nguyen Thi Thu Ha August‚ 2012 * Shu-Te University * Graduate School of Finance | * Thesis | The Factors Affecting Customer Satisfaction of Mortgage Loan: A case study of Bank for Investment and Development of Vietnam | *
Premium Bank Customer service Customer
CUSTOMER’S SATISFACTION ON EXTREME OUTDOOR ACTIVITIES IN DAVAO CITY A Thesis Presented to the Faculty of the Hotel and Restaurant Management College of Business Administration University of Mindanao Davao City In Partial Fulfilment of the Requirements For the Degree of Bachelor of Science in Hotel and Restaurant Management Kimberly A. Grumo September 2013 APPROVAL SHEET This Business Research entitled “CUSTOMER’S SATISFACTION ON EXTREME OUTDOOR ACTIVITIES
Premium Climbing Customer Recreation