Case Study: Supershuttle New York (Blue Van) By Putri Ayu Diah Chandra Puspita PMM Case Study 27th August 2011 Word count: 1‚990 (excluding bibliography) Table of Contents 1. Table of Contents 1. 2. 3. Introduction – importance of customer loyalty to a company.......................... 3 Analysis for operations management of Supershuttle ....................................... 4 Data and information needed to support management decision for Supershuttle operations management ..........
Premium Strategic management Marketing Management
Background Online Banking is a system allowing individuals to perform banking activities at home‚ via the internet. First of all‚ internet banking is an innovation in financial field nowadays. Then the scale of internet banking has been enlarging rapidly all over the world. Finally‚ internet banking increasingly closes to people’s lives. This research is to inform the reader about the increasing importance of Online Banking Services. This includes the risks and benefits of Online Banking‚ its reliability
Premium Online banking Bank
The Impact of Customer Relationship Management Implementation on the UK Commercial Banking Industry 1. Introduction: The impact of customer relationship management (CRM) implementation on firm performance is an issue of considerable debate. This study proposes to examine the impact of the implementation of CRM on two functions of firm performance – cost efficiency and the ability of firms to generate profit – profit efficiency – using a large sample of UK commercial banks. The cost and profit
Premium Customer relationship management Bank Marketing
MINOR PROJECT REPORT ON INDIAN RETAIL INDUSTRY AND RETAIL SUPPLY CHAIN Submitted by: Supervisor: RAHUL RAJA DR. RAJESHWARI MALIK Enrol No. 03914901711 ASSOCIATE PROFESSOR BBA (G) 3rd Semester
Premium Retailing Supply chain management Shopping mall
Satisfaction with service recovery: Perceived justice and emotional responses Ana Belén del Río-Lanza a‚⁎‚ Rodolfo Vázquez-Casielles a‚ Ana Ma Díaz-Martín b a Universidad de Oviedo‚ Spain b Universidad Autónoma de Madrid‚ Spain a r t i c l e i n f o Article history: Received 1 November 2006 Received in revised form 1 April 2008 Accepted 1 September 2008 Keywords: Service failure Service recovery Perceived justice Emotions Consumer satisfaction a b s
Premium Distributive justice Emotion
Harvard Business Review Case Study : The Customers’ Revenge by Dan Ariely (December 2007) As an introduction of this case‚ a little recall of the facts may not harm anyone. Atida is a 70 year old motor company‚ producing and selling stylish and innovative cars and they have just launched a new one on the market : the Andromeda XL. The brand has many loyal customers and devoted fans among various clubs and communities. Jim MacIntire and his colleagues from the customer service department have
Premium Management Strategic management Marketing
Customer Relationship Management in Banking with a case on HSBC A Project Report presented to Dr. Shweta Dixit Faculty Member Narsee Monjee Institute of Management Studies Mumbai on March 21‚ 2007 in Partial fulfillment of the academic requirements for the Part Time MBA Programme by Mr. Kapil Bhatia (03) Preface The service industry has always been of vital component of all economies. It has become more so these days. From
Premium Customer relationship management Bank Customer service
Developing Sustainable Competitive Advantages: 1. Customer Loyalty: Customers must be committed to buying merchandise and services from a particular retailer. This can be accomplished through retail branding‚ positioning‚ and loyalty programs. A loyalty program is like a "Target card." Now‚ when the customer uses the card as a credit card‚ Target can track all of their transactions and store it in their data warehouse‚ which keeps track of the customer’s needs and wants outside of Target. This will
Premium Retailing Sales Product
2231-4288 JOURNAL ON BANKING FINANCIAL SERVICES & INSURANCE RESEARCH Internationally Indexed & Listed Referred e-Journal A CAMEL MODEL ANALYSIS OF PUBLIC & PRIVATE SECTOR BANKS IN INDIA K. V. N. PRASAD*; G. RAVINDER**; DR. D. MAHESHWARA REDDY** *Assistant Professor‚ ITM Business School‚ Warangal‚ Andhra Pradesh‚ India. **Lecturer‚ ITM Business School‚ Warangal‚ Andhra Pradesh‚ India. ***Assistant Professor‚ ITM Business School‚ Warangal‚ Andhra Pradesh‚ India. ABSTRACT Banking sector is one of the
Premium
Domain “Banking System " keeps the day by day tally record as a complete banking. It can keep the information of Account type‚ account opening form‚ Deposit‚ Withdrowal‚ and Searching t he transaction‚ Transaction report‚ Individual account opening form‚ Group Account. The exciting part of this project is; it displays Transaction reports‚ Statistical Summary o f Account type and Interest Information. SYNOPSIS “Banking System " keeps the day by day tally record as a comp lete banking. It can
Premium Software testing