reliability‚ responsiveness‚ competence‚ access‚ courtesy‚ communication‚ credibility‚ security‚ understanding the customer and tangibles. As Director Operation for Airport‚ the above SERVQUAL is very important to ensure our service quality for Airport is at higher position . Consistently make comparison with previous achievement will help to achieve more and more better marks for survey 2. SERVQUAL MODEL FOR AIRPORT OPERATION 2.1. Reliability How to show that we are reliable to our customer? We
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Heathrow Ownership London Heathrow airport is a major international airport in London. It’s one of the busiest airports in the United Kingdom. The owner is Heathrow airport holdings. Location Many airlines uses London Heathrow airport as their main hub such as BA. They have a large amount of airlines as big as 82 using their airport. With number of destination served in 85 countries. Aircrafts They have many different aircrafts such as; Boeing 747-400‚ Airbus 330-200 and B717-200 etc. Route
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I. Introduction A. Attention Device: When we feel an urge for an easy meal we look to the fast food nation for a quick suppression for hunger. The adults and childhood look for an easy meal such as one of the most famous fast foods wich is Mcdonald’s. B. Reaveal The Topic: Today I’m will be explianing obesity and the effect it cuases in your health not only in adults but also in childhood obesity. I will be explianing the problem there is of obesity and the solution
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many people. About 135‚000 children are adopted just in the United States each year. We always want to be loved and looked after by our parents but some children don’t receive that. Good morning class‚ and Mrs Lee. My speech is about how adoption should be encouraged. In this speech I will be explaining the effects for the birthmother and birthfather‚ the effects for the adoptive family‚ and the effects for the child. I will also be talking about some reasons as to why anyone should adopt a child
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Topic: Why you should take a vacation every year General Purpose: To persuade Specific Purpose: By the end of my speech the audience will be more interested in taking a vacation every year. INTRODUCTION: Attention Getter: According to a study from the State University of NY‚ people who take at least one vacation a year reduce their risk of death by 20 percent. Purpose: By the end of my speech‚ my audience will be more inclined to take a vacation every year. Importance to Audience: My audience will
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ASSIGNMENT “Airport Privatization in India –Emerging Legal issues” * SLT RICHA GIRI Introduction The business of owning and managing airports‚ once considered a safe haven‚ is challenging even the best managers. Higher fuel prices and an economic downturn that started in the United States and is spreading to other countries are reducing demand for air travel and causing airlines to make deep cuts in capacity. While the impacts of these trends vary widely by airport and region
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attacks‚ how has airport security changed?” After the hijackings‚ the president and the United States Congress faced an immediate challenge to restore public confidence in the security of passenger airline travel”. Is it better or worse? Let us hope it has changed for the better. In November of 2001‚ the Transportation Security Administration (TSA) was created because of the attacks on September 11‚ 2001. It was formed through the passage of the Aviation and Transportation Security Act. The TSA completed
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The world has evolved for millions of years so has humans. We have learned to adapt to our world and even build our own society‚ also there is a future ahead for us as a species since we already have the next big thing " Technology". however... us as humans also means we are different people and we all have opinions and follow rules (laws) some people break the law‚ or get greedy and want more money (not all people are greedy some just really need money for food or clothes) Us as a species are
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Kayvan Kouchak Class C Speech 9-7-16 GMO FRIEND OR FOE Remember the good old days when your food would come straight from the local farm and you would know exactly what it was you were eating. No questions or second thought of “is this a healthy meal?” Back in those days you Wouldn’t have to go to a grocery store and struggle to find organic or GMO free food. So what is a GMO? A GMO or genetically modified organism is a form of gene tampering or manipulation commonly used in produce. GMOS were
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AIRSIDE & AIRFIELD -airport is a complex intermodal transportation facility: air‚ roads‚ rail‚ water (planes‚ cars‚ busses‚ boats‚ trucks‚ subways…) -airport provides air transportation services to people and cargo‚ and other services to aircraft like maintenance‚ fuel‚ catering‚ cleaning etc -remember the intense regulations? Airport related FAR’s: 71‚73‚75‚77‚91‚93‚95‚97‚99‚101‚103‚105‚150‚155‚157‚161 -airspace designation‚ air traffic & operating rules‚ environmental rules‚ funding rules‚ and
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