Manage quality customer service SECTION 1 Assessment Activity 1 Develop and document‚ on behalf of an organization for which you do or might work‚ a detailed process whereby it will possible to investigate‚ identify‚ assess and include the needs of customers in planning processes. Private Schooling The first process is investigating why Parents would choose Private Schooling for their child/ren. The School would investigate the following. Investigate the needs of families in the local area
Premium Customer service Customer Management
DELIVERING SERVICES Understanding service products (once more ;) Services are performance‚ rather a thing‚ and they are experienced rather than owned… Customers participate in service delivery. Service delivery occurs in real time. Services have front end and backstage. Services have a core and supplementary elements. … (What else?) Designing and delivering services. Figure 1. Planning‚ creating‚ and delivering services. Service delivery process is configured additionally. Figure 2. Service delivery
Premium Marriott International New product development Courtyard by Marriott
General Electric Internal/External Factors For over one hundred thirty years General Electric has helped shape this country to the comforts known today. Their company motto “imagination at work” says it all. With their ability to adapt to the ever changing environment around them as lead the company’s success and drive over the years. In today’s corporate world you can not find a stronger company that has learned and changed through time. The following looks at how they survived and grew for
Premium General Electric Jeffrey R. Immelt Thomas Edison
Customer Service in Robi EXECUTIVE SUMMARY: This report is prepared on the basis of my three-month practical experience at RobiAxiata Limited. This internship program helped me to learn about the practical scenario of a Telecommunication Company. RobiAxiata Limited is a dynamic and leading countrywide GSM communication solution provider. It is a joint venture company between Axiata Group Berhad‚ Malaysia and NTT DOCOMO INC‚ Japan. RobiAxiata Limited‚ formerly known as Telecom
Free Mobile phone GSM
AO4 Planning Customer Service Standards Planning customer service standards is important for both the company and the customer as it ensures that the service received is consistent throughout the company. It is important to show consistency throughout the company as it ensures that everybody knows the standard of the service to be given and prevents poor customer service from being carried out which can affect the company. Another reason why it is important to set customer service standards is
Premium Customer service Customer
5 pages single-spaced 12pt font Who are MM’s target customers? Are all segments equally attractive to MM? If yes‚ why? If not‚ why not? How do the different segments’ needs and expectations evolve over time? The goal is to increase the overall market share and profits of MM’s Motors in the current market environment by targeting appropriate customer segments and proper allocation of marketing resources. Our initial strategy was to concentrate on segment A because of the following reasons: 1. MM
Premium Marketing Customer service
1. Name three types of meetings and their purposes‚ and identify three ways that a meeting can be conducted. Meeting Purpose Conducted General Meetings Discussing project progress‚ future direction of a company‚ sharing information among clients‚ staffs‚ vendors and heads of company. Meetings can be conducted face-to-face‚ by teleconference‚ by video conference or online. Staff team Client Vendor Annual General Board Conferences Discussing
Premium Meeting Ethics Management
External and Internal Environmental Analysis Amy Nguyen STR581 December 22‚ 2014 External and Internal Environmental Analysis Both external and internal environmental analyses are very important process for any company’s strategy plan. To find out which way compete competitor and be successful‚ every organization needs to review both of these environments enables the company. Through this planning an organization may identify the weakness and strengths of its. Apple Inc. was first launched into
Premium Apple Inc. Steve Jobs
Wal-Mart is a company that has always presented the image to go the extra mile to meet customer satisfaction. They have been able to grow in times when most companies were facing hardship. The implementation of walmart.com in January 2000 was a major step for the Wal-Mart organization. Their globalization‚ e-business‚ and ethics have been essential in the success of this and any company. Many people claim the ethics of Wal-Mart has changed greatly‚ and not for the better‚ since the death of Sam Walton
Premium Wal-Mart Hypermarket Big-box store
Customer Service in Business Today Jennifer Thayer Everest Online July 19‚ 2013 Customer service in today’s business environment is offering customers products and services that will perform the way that they are promised to perform. It also means that a business can personalize the way
Premium Customer service Customer Employment