service: know what your customers consider to be good customer service take the time to find out customers’ expectations follow up on both positive and negative feedback you receive ensure that you consider customer service in all aspects of your business continuously look for ways to improve the level of customer service you deliver. The following are some of the main elements of good customer service. Customer relationships To build good customer relationships you need to: greet customers
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M3 Analyse how evaluating a business event informs future planning. Identify different methods of evaluation‚ e.g. questionnaires for delegates or a debriefing session‚ explaining how they contribute to identifying problems and providing solutions for future events. What is evaluating? Evaluation is an assessment of something or making an observation of the outcome whether good or bad. An example of evaluating is after the Year 8 disco‚ was the year 8 pupil’s filing out an evaluation form on how
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Unit 3: Introduction to Marketing Nike Market Research Market research helps Nike to make decisions by helping them to understand the changing dynamics of the market. Market research helps Nike understand who their target market are along with its competitors it has and where they differ. It helps Nike to make improvements‚ change their business plan or change their product. There are 2 types of market research‚ these are primary and secondary research. Primary Research Primary Research would
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BTEC L3 Ext Dip In Business Unit 2 – Task 1 – P2 Introduction For 37 years‚ Ralph Lauren’s reputation and distinctive image have been consistently developed across an expanding number of products‚ brands and international markets. The organization is a leader in the design‚ marketing and distribution of premium lifestyle products in three categories: HOME‚ accessories and fragrances. With expansion into 65 countries‚ Polo Ralph Lauren brands represent approximately $10 billion in global retail
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P1 – Describe the Type of Business‚ Purpose and Ownership of Two Contrasting Organisations In this task I will be investigating two different types of businesses and will be comparing them with each other. I will be first talking about the public sector‚ Sir John Cass and Redcoat school. The private sector I have chosen for this task is Blue Inc. Sir John Cass and Redcoat School. Sir John Cass and Redcoat school is a public sector‚ owned and organised by the government‚ in tower hamlets.
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HND BUSINESS UNIT 3 – ORGANISATIONS & BEHAVIOUR L01 Report on Burberry CONTENTS Page Task 1 – Understand the relationship between organisational structure and culture Executive Summary……….…….……………………………………………………………………………………..…………….1 1.1 Compare and contrast organisational
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shopkeeper in London. In 1907 they merged with The Royal Dutch Petroleum Company. 1.1.1&1.1.2 Having a lot of offices/petrol stations all around the world makes them a global business and it’s a private business because it’s not owned by the government. Their goal is to make more money than they spend‚ so Shell is a profit business. Shell is in all three sectors because they dig oil (Primary Sector‚ they produce the oil (Secondary Sector‚ and lastly they sell it as well at their petrol stations. Their
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P1 Unit 1 Describe the type of business purpose and ownership of two contrasting businesses. The businesses that I choose are Google American cancer society Here are first some important details about the companies that I’ll be writing about: What is google? It is an American multinational corporation specializing in Internet-related services and products. These include online advertising technologies‚ search‚ cloud computing‚ and software. Most of its
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but it can also be electronic using a word processor on a computer‚ but it can also be hand written but it has to always be sent by post or non electronically. -When a business sends a letter the letter can be kept as evidence if needed unless the recipient throws it out. -When a business sends a letter it can make the business seem more professional that and e-mail might not. -A letter can be sent anywhere in the world and to anyone that needs to read it. -It can contain detailed information
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Barclaycard Bernardo Bátiz-Lazo and Nurdilek Hacialioglu with contributions by Jarunee Wonglimpiyarat and Douglas Wood 1. INTRODUCTION The case study is concerned with how a long-standing market leader tries to maintain market share and develop its business in an industry undergoing significant change. Students are challenged to formulate‚ evaluate and compare a range of strategic options and to choose the best way forward for Barclaycard 2. POSITION OF THE CASE The Barclaycard case study lends
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