characteristics in common: they understand what customer service really means they understand their customers and aim to fulfil their needs in every way every single person in the organisation wants to achieve this aim Customer service is the customer’s complete experience‚ from the second they enter a business or view a website‚ to the after-sales service‚ such as spare parts or repairs. Superb customer service means providing services that customers did not even know they wanted‚ but are delighted
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Unit 205 Schools as Organisations 1.1. Identify the main types of state and independent schools. There are four types of mainstream state schools – these are funded by the local authorities which are maintained schools and follow the National Curriculum:- Community schools Foundation and trust schools Voluntary schools Speciality schools Independent schools Academies 1.2 Describe the characteristics of the different types of schools in relation to educational stage(s) and school governance Schools
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Assignment: Starting a small business Unit: 36 - Task:3 = M1: (Merit Criteria) Scenario You have decided that you would like to investigate how it would be possible to establish your own business after you complete your BTEC National. Your investigation will enable you to investigate and identify the skills needed to run a successful small business. The term ‘small business’ is related to people operating on their own as sole traders or partnerships‚ and limited companies employing 10
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Unit 2 Business resources Task 3 (M2) Introduction In this report‚ I will be assessing the importance of employability and personal skills in the recruitment and retention of staff in Thorpe Park. Recruitment This is the process of taking in employees for a job when a job becomes vacant. Skills Thorpe Park looks for when recruiting staff Team working: The employees at Thorpe Park will need to be able work well in teams so that they can help other employees with work that they are doing
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P4‚ M3 & D2 The two incidents I have chosen are-fire and intruders. Fire can be very unpredictable and is very dangerous. It can quickly multiply its size if not acted quickly. If a fire occurs‚ the main is to let everyone know. This can be done by pressing the fire alarm for everyone to know and another person to ring the emergency services. As being a service provider you must not leave the building unless all the service users are evacuated and safe. Your main priority will be to help the vulnerable
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The Institute of Administrative Management Level 5 Diploma in Business and Administrative Management Candidate guidance Group 2: Strategic administration of human resources‚ knowledge and change Assignment A IMPORTANT NOTE: When answering the assignment candidates must: • answer only one assignment per unit • show knowledge and understanding of the subject area • use analysis and evaluation in their answers • apply concepts and working practice through the use of relevant contemporary organisational
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Pearson BTEC Level 4 HNC/D Diploma in Business Management Human Resource Management Assessment RDIBQCF007 Matthew Brereton Task 1 HR Management Human resource management is the more contemporary term used for people management as opposed to the classical term personal management. Even though culturally one term has superseded the other this was not just a simple change of name. A better assessment of this change can be thought of as a redefining of the role with each term applying a different
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Job Advert | Description | Company name/logo | This the name of the company you are applying for | Job title | The specific name of the job you are applying for | Date of issue | The date that the job has become available | Job reference | | Location | The location of the branch you are applying at | Salary | the amount of money you will get paid at the end of the month | Hours‚ Days‚ Times | The times you will be working. | Job role | The role you will be doing when
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don’t want me to make this mistake. This is why I want to prove to you that I can make my business successful‚ by mentioning how I will prepare to market and sell my products/services. To be able to attract customers‚ I will ensure that I do my market research correctly‚ so I can then know who I will be ideally suited to attract. I will ensure that for my customers‚ I will communicate that makes my business stands out so I can get more customers. I can also get help from market research professionals
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Requirement to run my business successfully My strength and previous experience My weakness‚ lack of experience and/or skill gap Technical operation skills relating to my product or service Working in a customer service position requires me to have good communication skills and the ability to interact with people in both a polite and professional manner. I think that I have good communication skills so that won’t be a problem and it will help me run the business successfully. I think
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