HIGH LEVELS OF ATTRITION IN THE INDIAN INTERNATIONAL CALL CENTRE INDUSTRY- “Generating higher levels of employee commitment in call centres is a critical factor to their successful operation. A high level of employee commitment in an organization can have beneficial consequences‚ resulting in lower absenteeism‚ higher performance and lower employee turnover (Mathieu and Zajac‚ 1990). Research also identifies commitment as a consequence of personal variables‚ role clarity and supportive
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The organizational problem of General Mills Inc. Introduction As organizational behavior plays an important role in managing an organization‚ so it is necessary to discuss some issues about organizational behavior. This essay will introduce General Mills‚ Inc. briefly and summarize the problem of General Mills‚ Inc. This essay will also show the discovery in academic literature about the problem. The aim of this essay is to analyze the problem relevant to academic literature and illustrate the
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Bibliography: Buchanan‚ D. Huczynski‚ A (2001). Organisational behaviour Janson-Boyd‚ C.V. (2010). Consumer Psychology. Maidenhead : Open University Press Solomon‚ M et al. (2010). Consumer Behaviour – A European Perspective. (4th ed.). Harlow: Prentice Hall. Schiffman‚ L.G
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Tushman‚ M. (2001) ‘Organizational environments and industry exit: The effects of uncertainty‚ munificence and complexity ’ Industrial and Corporate Change‚ 10‚ 675-711. Blackwell Publishing Ltd. (2004) The destruction of Marconi Business Strategy Review Volume 15 Issue 1 pp.74-75‚ Spring 2004 Buchanan‚ D GEC plc. (1997) The General Electric Company‚ p.l.c. 1997 Results – Highlights GEC (1997) Glover‚ T Harrison‚ M. (2005) BUSINESS ANALYSIS: Marconi sells to Ericsson and consigns a century London
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Tutor comments/marks Introduction There are many different leadership and management theories‚ some of which may appear contradictory. The Author will briefly outline why they think there are so many different theories and the differences and similarities between managing and leading and how this contributes to such a vast literature on leadership and management. The Author will outline how theoretical ideas about leadership and management have changed over time using wider reading and
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Bibliography: Anderson‚ E.H.‚ (1949). The Meaning of Scientific Management. Harvard Business Review.‚ pg. 678-680 Bradley‚ H.‚ Erickson‚ M.‚ Stephenson‚ C Buchanan‚ D. and Huczynski‚ A. (1985). Organizational Behaviour: an introductory text. Harlow: Financial Times Prentice Hall Buchanan‚ D Grint‚ K. (2005). The Sociology of Work. 3rd ed. Cambridge: Polity Press Hawken‚ P.‚ (1993) Knight‚ D. and Willmott‚ H. (2007)‚ Introducing Organisational Behaviour & Management. Cengage
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vid=2&hid=108&sid=31d02326-0e06-43a6-90f6-414bf8ba08fa%40sessionmgr108 as at 3rd December 2008 Burns‚ John E E.A.M. Gale “The Hawthorne Studies- a fable for our times”- http://qjmed.oxfordjournals.org/cgi/content/full/97/7/439 as at 13th November 2008 Edgar Schein (2004)‚ “Organisational Culture and Leadership” (3rd Edition)‚ Jossey-Bass: San Francisco
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other organisations‚ they have had to reassess conventional practices‚ are adopting new structures‚ strategies and values‚ and are developing new skills amongst their staff. For a manager‚ dealing with change presents a dichotomy. Buchanan and Huczynski (1991) point out the paradox that differences are essential to change but that it is these differences which can generate disputes. As Deutsch (in Vayrynen‚ 1991) points out‚ conflict is likely if there is a perceived incompatibility
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and ideas. Thus we can say that culture is a part of organization or an organization has culture in it. Organizational culture is an attribute of any organization‚ comprising of its member’s “shared values‚ beliefs‚ symbols and decision”. (Buchanan and Huczynski‚ 2010).It influences inter as well as the intra behaviour of the members‚ clients and stakeholders. Organizational culture can be viewed as the contingent interest of a group of people or organization itself or can be viewed as something within
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BS1529 PEOPLE in ORGANISATIONS Assignment Topic 2010/11 “To what extent is Taylor’s theory of scientific management still useful for managers today?” Submission Guidelines Word limit: 1‚500 words (10% variation either way accepted) Submission deadline: Monday 13th December 2010 before 10am Submission procedure: • Please submit your assignment in person in hard-copy (do not email your assignment) to the post-box in P28‚ the Undergraduate Enquiries office‚ on the ground floor
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