Assessment Unit two: Principles of providing administrative services Section 1 – Understand how to make and receive telephone calls 1. Complete the table below with descriptions of at least two different features of a telephone system and how / when they would be used. Feature | How / when used | 1. Answer phone | This is used to leave a message if nobody is there to answer the phone. | 2. Transfer | This lets you pass the call on to another line. | 2. Prepare a brief report
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BUSINESS ADMINISTRATION Level 2 Unit two: Principles of providing administrative services Section 1 – Understand how to make and receive telephone calls 1. Complete the table below with descriptions of at least two different features of a telephone system and how / when they would be used. Feature How / when used 1. Computer telephone integration This option links two systems together‚ the computer and the telephone systems. When someone calls up‚ the telephone rings and a dialog
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Unit one: Principles of personal responsibilities and working in a business environment Assessment You should use this file to complete your Assessment. The first thing you need to do is save a copy of this document‚ either onto your computer or a disk Then work through your Assessment‚ remembering to save your work regularly When you’ve finished‚ print out a copy to keep for reference Then‚ go to www.vision2learn.com and send your completed Assessment to your tutor via your My Study area
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Manage own performance in a business environment Outcome 1: Understand how to plan work and be accountable to others Qualification: Business & Administration Level 2 Date: Outline guidelines‚ procedures codes of practice relevant to personal work Guidelines‚ procedures and codes of practice are put into place to allow me to work effectively within the company. If these weren’t followed‚ it could cause problems within my work or hurt the level of business the company receives. Some
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documents and certificates for the clients‚ enter and update information on to databases for the clients and to use the internet to research about other driving companies. Computers have hardware built into it which is called the central processing unit (CPU). Software is the name given to programs that you install onto the computer which makes the computer perform certain activities. Depending on the memory‚ computers can store a lot of information electronically and has inbuilt storage capacity
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STATEWIDE SECTION 8 VOUCHER PROGRAM Section 8 Administrative Plan January 1‚ 2011 2011 SECTION 8 ADMINISTRATIVE PLAN TABLE OF CONTENTS INTRODUCTION................................................................................................................ Intro-1 Charges Against Section 8 Administrative Fee Reserve ...................................................... Intro-1 Section 1.0 SELECTION AND ADMISSION POLICIES 1.01 1.02 1.03 1.04 1.05 1.06 1.07 1.08 1.09 1.10
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Describe in your own words why resource management is so important to organisational health. An organisation is unable to build a good team of working people without good resources. Resources enables a high quality‚ on budget‚ time our stakeholders and customers. All this helps organising and managing suppliers‚ with relevant knowledge and training having correct development facilities will help meet commitments. 2 Choose a common household item on which to base this activity. Where do the resources
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Unit five: Principles of supporting business events Name: Hannah Murphy Section 1 – Understand how to support the organisation of a business event 1. When organising a business event‚ describe the range of support activities that may be required. Business events need to be planned and organised regardless of the size or type of event. The size of the event can range from a meeting with colleagues through to a large event such as a festival that involves hundreds or thousands of people
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Unit 304 Outcome 1 1. Duty of Care is defined simply as a legal obligation to: •always act in the best interest of individuals and others •not act or fail to act in a way that results in harm •act within your competence and not take on anything you do not believe you can safely do. As a care worker you owe a duty of care to the people you support‚ your colleagues‚ your employer‚ yourself and the public interest. Everyone has a duty of care – it is not something that you can opt out of. When
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Session 1: Rights and responsibilities at work Unit 1 notes: Keywords: Key responsibilities Legal rights Health and safety Problems Communication Teamwork Five key areas: Employment contracts Legislation Sources of information The role of representative bodies supporting employees Equality and diversity. Additional information found in contracts or elsewhere may include: A termination date for temporary jobs Relevant trade union agreements Grievance and appeal procedures
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