Evaluation of Nike’s CRM programme Nike’s Rationale for implementing CRM programme In nowadays business world‚ Customer Relationship Management (CRM) is an essential for a business strategy for every company. Our chosen company is Nike‚ one of the largest supplier of sportswear which include shoes and apparel. Implementation of CRM programme is a essential for every successful company. Customer Relationship Management is the core business strategy that integrates internal processes and functions
Premium Customer relationship management Customer service
purpose will be presented. To conclude‚ the scope and the limitations to the dissertation will be articulated. 1.1 BACKGROUND The dawn of the 21st century has seen the growing implementation of customer relationship management (CRM) by organizations. Regardless of their size‚ organizations have been optimistic to employ CRM to generate and maintain the relationship with customers in a more effective manner‚ in turn to develop a comparative advantage with competitors. According to Ndubisi and Wah (2011)
Premium Customer relationship management
2013 | Cruise Line | Cruise Ship | Date | Number of Passengers Affected | Number of Crew Affected | Celebrity Cruises | Celebrity Infinity | 03/17 - 04/01 | 101 of 2086 (4.84%) | 17 of 927 (2.05%) | Princess Cruises | Ruby Princess | 03/03 - 03/10 | 266 of 3129 (8.50%) | 10 of 1‚189 (0.84%) | Royal Caribbean Cruise Line | Vision of the Seas | 02/25 - 03/08 | 118 of 1991 (5.93%) | 3 of 765 (0.39%) | 2012 | Cruise Line | Cruise Ship | Date | Number of Passengers Affected | Number
Premium
EB 2003-02 February 2003 FOOD INDUSTRY MANAGEMENT CORNELL U N I V E R S I T Y Customer Relationship Marketing (CRM) in the U.S. Supermarket Industry: Current Status and Prospects Gerard F. Hawkes Senior Extension Associate Food Industry Management Program Department of Applied Economics and Management College of Agriculture and Life Sciences Cornell University‚ Ithaca‚ NY 14853-7801 Teaching • Research • Executive Education IT IS THE POLICY OF CORNELL UNIVERSITY actively to support
Premium Customer relationship management Marketing Credit card
Carnival Corporation is the worlds largest cruise ship company‚ within approximately 50 of the cruising market. The company had focused on it one specific strategy do one thing and do it better than anyone else and bought a very successful result. Carnival had it particular strengths in the market‚ such as superior experiences‚ excellent services‚ good reputation‚ a variety of diversification‚ etc. The interesting thing is these strengths did make Carnival to be the first of cruising market‚ but
Premium Carnival Cruise Lines Holland America Line Cruise line
The Carnival Dog‚ the Buyer of Diamonds by Ethan Canin What’s the one thing you should never do? Quit? Depends on who you talk to. Steal? Cheat? Eat food from a dented can? Myron Lufkin’s father‚ Abe‚ once told him never get your temperature taken at the hospital. Bring your own thermometer‚ he said; you should see how they wash theirs. He ought to have known; when he was at Yeshiva University he worked as an orderly in the hospital‚ slid patients around on gurneys‚ cleaned steelware. Myron knows
Premium
A cruise is providing customers with an experience of a lifetime. The company seeks to fulfill the following needs of the customers to the extent of delighting them: • Customer Service • Delivering on its Promise MARKET TRENDS: The tourism industry has been growing at a high rate for the last few years. Due to busy lives‚ people are willing to spend more on vacations than anything else. Though most vacation packages are costly‚ but they provide a feeling of satisfaction and serve as a source
Premium Marketing Cruise ship Customer
CRM at AIRTEL Assignment #1 GBMP 508-01 2010 Submitted to: JAMES EVERARD Submitted By: Smiley Smiley(810-272-591) 10/13/2010 CUSTOMER RELATIONSHIP MANAGEMENT AT AIRTEL About the Company Airtel comes from Bharti Airtel Limited‚ one of Asia’s leading integrated telecom services providers with operations in India and Sri Lanka. Bharti Airtel since its inception has been at the forefront of technology and has pioneered several innovations in the telecom sector. Airtel is third largest
Premium Customer relationship management Customer service
Customer Relationship Management in Banking with a case on HSBC A Project Report presented to Dr. Shweta Dixit Faculty Member Narsee Monjee Institute of Management Studies Mumbai on March 21‚ 2007 in Partial fulfillment of the academic requirements for the Part Time MBA Programme by Mr. Kapil Bhatia (03) Preface The service industry has always been of vital component of all economies. It has become more so these days. From
Premium Customer relationship management Bank Customer service
AO 02006 BRO CRM 11-03-2002 12:54 Pagina 1 CUSTOMER RELATIONSHIP MANAGEMENT WHITE PAPER AO 02006 BRO CRM 11-03-2002 12:55 Pagina 2 Customer Relationship Management Executive summary Customer Relationship Management (CRM) is a business philosophy which provides a vision for the way your company wants to deal with your customers. To deliver that vision‚ you need a CRM strategy which gives shape to your sales‚ marketing‚ customer service and data analysis activities
Premium Customer relationship management Customer service