MANAGING SERVICE QUALITY (Application in Carrefour Retail Store) Individual Assignment of Operation Management by : Yessy Saputra MMR 39 – 151091013 PRASETIYA MULYA BUSINESS SCHOOL MAGISTER MANAGEMENT REGULAR PROGRAM JAKARTA 2010 Dalam industri jasa‚ salah satu faktor penting yang perlu diperhatikan oleh perusahaan adalah kualitas jasa. Karena jasa merupakan sesuatu yang tidak berwujud‚ maka evaluasi akan jasa menjadi suatu hal yang sulit dilakukan. Namun‚ kita tidak boleh mengabaikan hal ini
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Carrefour: An Overview January 2003 www lanetretail net Table of Content Overview Background Operations Sales By Format Carrefour By Country Sales Breakdown By Region‚ 2002 Sales Breakdown By Country‚ 2002 Latest Major Developments Carrefour In Context Leading Global Retailers’ Spread‚ 2002 Analysis By Country Prospects And Strategy SWOT Analysis www planetretail net Overview Main address: Carrefour S
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Carrefour S.A. is a large multinational corporation that aims to issue EUR 750 million worth of debt. Consequently‚ Carrefour must decide the market in which it wants to place its bonds. The company had historically financed growth using securities denominated in the currency of its business operations. However‚ Carrefour’s investment banks‚ Morgan Stanley and UBS-Warburg‚ recently recommended borrowing in British pounds sterling to take advantage of a borrowing opportunity in that currency
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March 4‚ 2011 Case-Revitalizing Dell I. Diagnosis Question 1: The most critical shifts in Dell’s contextual factors‚ including industry dynamics‚ trends‚ technology changes and shift of the competitive landscape are following: The industry has changed significantly over the last 20 years. The traditional business model in the PC industry was inside-out‚ supplying machines based on orders from distribution‚ resell and retail channels‚ thus following the indirect selling concept. Dell’s direct
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IAS 38 INTANGIBLE ASSETS | | |HISTORY OF IAS 38 | |February 1977 |Exposure Draft E9‚ Accounting for Research and Development Activities | |July 1978 |IAS 9 (1978)‚ Accounting for Research and Development Activities | |1 January 1980 |Effective Date of IAS 9 (1978)
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Asia. The company operates its stores under 17 banners‚ including hypermarkets (Carrefour)‚ supermarkets (Champion‚ GB‚ GS‚ Norte)‚convenience stores (8 á Huit‚ SHOPI‚ Marché Plus)‚ hard discount stores (Dia%‚ Ed)‚ cash-and-carry stores (Promocash)‚ mini markets (PROXi) and food service stores (Prodirest). Other banners of the company include Puntocash‚ docks MARKET and an online store. SWOT analysis Since 2004‚ Carrefour has been in a re-launching process‚ because of a growing competition both on
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Report 2011 - 3 1 Consolidated Financial Statements Management’s discussion and analysis year ended December 31‚ 2011 Management’s discussion and analysis year ended December 31‚ 2011 This is a free translation into English of the Carrefour Group’s financial report for 2011 which is issued in the French langague‚ and is provided solely for the convenience of English speaking users. Sales and earnings performance MAIN EARNINGS INDICATORS (in millions of euros) 2011 81‚271 2
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INTRODUCTION Dell Computers was started by Michael Dell in 1984. Dell’s primary differentiator was its business model. It sold primarily on the B2C market and custom built personal computers on demand. Therefore‚ it had very low inventory by comparison to its competitors. As a result of this‚ Dell was able to operate quite efficiently and profitably in its niche market. By the late 1980’s – early 1990’s‚ Dell noticed that its market share was only 1% of total and that industry amalgamations
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Lawford Electric Company Case Analysis Lawford Electric Company Case Analysis In this case‚ Robert Allen‚ a Field Sales Engineer for the Systems Controls department at Lawford Electric Company‚ has lost a very large sale with Bayfield Milling. Bayfield Milling’s average annual purchases with Lawford are about $50‚000. The lost revenue on the bid discussed in the case was nearly $900‚000. The case chronologically outlines Allen’s Sales Activity log which
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HBR: “Introducing New Coke Case”: Discussion Questions: Directions: You are to write a report on the HBR Coke Case. The report consists of 10 questions. Each question is worth 10 points. Please write in a Q & A format and not essay. Questions: 1. What is the case about? Write a ½ page executive summary of the case which includes at least 3 consumer behavior theories that are evident in this case. Ans: In the late 80s‚ Pepsi market share was catching up with Coca-cola at
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