telephone‚ web and social media platforms. Maxis Berhad had significant growth and strong track record of bringing innovation and excellent customer service. Maxis Call Centre was awarded the ‘Best of the Best’ honor at the 2012 Customer Relationship Management and Contact Centre (CCAM) Annual Awards. They are the only service provider that awards scholarships to children of their own postpaid customers. Maxis Berhad had awarded as Malaysia’s Top Ten Companies: Ranked 1 – Asia’s 200 Most Admired Companies
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Quality Management Systems Introduction An organisation will benefit from establishing an effective quality management system (QMS). The cornerstone of a quality organisation is the concept of the customer and supplier working together for their mutual benefit. For this to become effective‚ the customer-supplier interfaces must extend into‚ and outside of‚ the organisation‚ beyond the immediate customers and suppliers. A QMS can be defined as: “A set of co-ordinated activities to direct and control
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Case Study #2 FHE Inc. Operations Management FHE is a multimillion-dollar company that manufactures pumps and related fluid-handling equipment. The manufactured equipment transfers various types of liquids‚ from paint to food products. These pump are used by automobile and appliance industries‚ allowing performance in vehicle servicing and home construction‚ to name a few. Over the past five years‚ sales and profits have increased as a result of new product introductions. The organizational
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SYSTEMS AND OPERATIONS MANAGEMENT REPORT FROM: Mary Mary TO: Helen Benton Organization: Atokowa Date: 9th May 2012 Table of Contents 1. Introduction 2. Analysis 3. 4’typology 4. Input-processing 5. Output model 6. Decision making level 7. Process mapping 8. Pareto Analysis 9. Soft systems methodology 10. Rich picture 11. Root definition 12. CATWOE 13. Conclusion
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MALAYSIAN INSTITUTE OF INFORMATION TECHNOLOGY Name of Course | SUPPLY CHAIN MANAGEMENT | Course Code | ICB47203 | Lecturer | JAWAHIR BINTI CHE MUSTAPHA @ YUSUF | Semester / Year | JAN 2013 (1/2013) | Distribution Date | Week 3 (29.01.2013) | Assessment | Project | Weightage | All part = 35% | Course Outcome to achieve:CLO 2‚ 3 & 4 | Assessment Components : 1. Presentation – 10% submission: Week 13 2. Report – 25% submission: Week 13 | Mini Project SCM in Action: Report
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Commercial Fixtures Inc. Case a) What does Commercial Fixtures do? What is their competitive position in the market place? CFI manufactures custom-engineered fluorescent lighting fixtures used for commercial and institutional applications Strive on designing products that are specific to the customer’s/lighting Goals in the company are to find the right product for the customer’s particular needs and build a relationship with the customers Their prices aren’t as sensitive as other commonplace
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enterprise systems help businesses achieve operational excellence? Define an enterprise system and explain how enterprise software works. Enterprise system is an integrated enterprise-wide information system that coordinates key internal processes of the firm. Enterprise software consists of a set of interdependent software modules that support basic internal business processes. Set of integrated modules for applications such as sales and distribution‚ financial accounting‚ investment management‚ materials
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POLYTECHNIC PROJECT TOPIC: DESIGN AND IMPLEMENTATION OF CHURCH MANAGEMENT SYSTEM CASE STUDY: ST DOMINIC CATHOLIC CHURCH‚ ADWESO‚ KOFORIDUA. FOR HND COMPUTER NETWORKING MANAGEMENT Student Name: 1. DADZIE JOSEPH POSSIBLE 04/2010/523D 2. NAGAI FRANKLIN KWABENA 04/2010/532D Date: 25th October‚ 2012 Department: Computer Science Award: Higher National Diploma (HND) in Computer Network Management Approved by Head of Department Computer Science Signature
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Draw and explain a Use-Case diagram for a Library Management System. Introduction: Capturing the dynamic behaviour of a system is one the key aspects to create a model. Dynamic behaviour means the behaviour of the system under operation. Use case diagrams are used in Unified Modeling Language‚ a standard modelling language for the modeling of real-world objects and systems. A use case diagram is to explicitly define the working of a system with in a system boundary. Each system is primarily divided
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can change the conditions on price setting of products and services‚ and also the prices of factor of production. F.e. the state can set the minimum wage or regulation of incomes. In condition of market economy price policy is mainly oriented on cases of market failures in markets of products and services. In condition of market economy is applied free price setting on the bases of supply of producers and demand of consumers. The prices so solve the fundamental problem of relation between the demand
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