Survey Questionnaire Part I. Demographic Profile of the Respondents Direction: Kindly provide the information being asked and put a check on the option that best reveals your current status based on the given information. Name (optional): 1. Age 21 - 25 31 - 35 26 - 30 36 - 40 years and above 2. Gender Male Female 3. Civil Status Single Widow/ Widower Married Separated 4. Length of Service as Manager 1 - 2 years 5 - 6 years
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Internal customer essay The internal customer is not new‚ nor is it a purely public sector concept. The idea was first used almost forty years ago to describe different forms of administrative relationships within the private sector (Sayles‚ 1964). It stemmed from an understanding that in any organisation all staff are both the providers and receivers of services and‚ critically‚ if poor internal service exists‚ then the final service to the external customer will be diminished. The quality
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PART- A INDUSTRY PROFILE PART-A INDUSTRIAL PROFILE |Indian Construction Industry is highly fragmented. There are mostly |[pic] | |unorganized players in the industry which work on the subcontracting basis. As| | |the construction activity being labour intensive‚ construction companies have | | |been mainly focusing
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An Overview of Customer Satisfaction Models Willard Hom‚ M.B.A. Interim Director of Research Policy‚ Planning & External Affairs Division Chancellor’s Office‚ California Community Colleges Abstract The concept of customer satisfaction has attracted much attention in recent years. Organizations that try to analyze this concept should begin with an understanding of various customer satisfaction models. Such models clarify various theories about customer satisfaction‚ making research and analysis
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to function‚ it must first understand the needs of the customer. These needs may be based on the specific product‚ distribution of the product‚ or accessibility to the product‚ along with many other factors. The e-business revolution is a good example of understanding that the consumer is in need of fast service at their own time. Yantra Corp‚ a fulfillment software vendor in Tewksbury‚ MA states that “successful companies must let customers order products anywhere they sell them and fulfill orders
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CONSEQUENCES OF CUSTOMER SATISFACTION AND DISSATISFACTION The consequences of not satisfying customers can be severe. According toHoyer and MacInnis‚ dissatisfied consumers can decide to: -• discontinue purchasing the good or service‚• complain to the company or to a third-party and perhaps return the item‚ or • engage in negative word-of-mouth communication.Customer satisfaction is important because‚ according to La Barbera andMazursky‚ “satisfaction influences repurchase intentions whereasdissatisfaction
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ABSTRACT Customer and customer loyalty have an increasing importance in today’s competitive world. The companies follow customer share intelligence instead of market share intelligence. The most used method for this is information technology based customer relationship management. In this paper it is examined the factors that affect this loyalty‚ the place of information technology based customer relationship management variables such as club cards‚ calling centers and web sites
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Page 1 Customer Types My Experience with the Public Expository Writing Page 2 This is my perspective on the different personality types that I have experienced throughout my retail years. A description on the different personality types that a retail sales person encounters while on the job and how each can make his day worst or even better. Page 3 What thoughts run through a sales associates mind when they have nice customers? Consequently what effects does
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What Is Customer Service? Customer service has been defined in many ways. The challenge is that appropriate service means different things to different people. It is often easier for customers to identify inappropriate service‚ than to define what they should experience. Some Common Definitions of Customer Service “Customer service is a commitment of all employees in a company to make being a customer a completely positive experience one that everyone customer will want to experience time
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English Assignment MY LANGUAGE PROFILE. Introduction Language is the way in which we communicate. We express our feelings‚ emotion and thoughts. Language has two certain forms. No. 1‚ written Form‚ and no. 2‚ verbal form. Both of these forms are necessary to have a control over a language. We learn language in two ways. Such as‚ reading and listening. But to have a good control over a language we also need to know‚ how to write and
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