------------------------------------------------- ------------------------------------------------- ------------------------------------------------- ------------------------------------------------- MANAGING CUSTOMER RELATIONSHIPS ------------------------------------------------- ------------------------------------------------- BM0452 ------------------------------------------------- ------------------------------------------------- ICA 2 – Group Project Members: Chanel
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Employee Relations at North Delhi Power Ltd: A Case Analysis Delhi Vidyut Board (DVB)‚ a Delhi State owned power distribution company‚ had run into heavy losses. The major reasons were power thefts‚ dissatisfied customer base and high employee corruption. Lack of a proper HR department and workers grievance’s system also added to their worries. When NDPL took over‚ it brought series of functional and structural changes in the organization. The business was modified to be more customer
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Employee Relations Strategies: Employee relations are a part of human resources‚ primarily responsible for strengthening the employer-employee relationship. For the organisation to perform better‚ it is important that the employees are comfortable with each other and work in a team with a common goal in mind. People feel more motivated to do work that is enjoyable‚ and they are hesitant towards work that is burdensome. The organisations management should promote healthy relationships between the
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conducts training programs for employees. HR staff members organize training manuals and determine the most appropriate method of delivering training to meet the needs of the organization. Department training specialists consult with managers and employee supervisors to assess performance improvement needs and to organize developmental programs for new and existing employees. Recruitment The human resources department helps organizations meet recruiting objectives. The department screens potential
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services‚ such as help resolve work related problems. A new human resource management function could create a positive impact on the company. 2. Recommend what Bandag should change and/or improve upon regarding the current HR systems‚ forms‚ and practices the company now uses. Answer: Bandag should start over fresh with a whole new HR firm one that is experienced‚ and service above standards of majority HR firms. Jim should prepare a meeting with his HR firm to be sure the policies work along
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Workplace Employment Relations Survey 2004 Cross-Section Worker Rep Questionnaire (WRQ) Published: December 2004 WERS Sponsors: Department of Trade and Industry (DTI) Advisory‚ Conciliation and Arbitration Service (ACAS) Economic and Social Research Council (ESRC) Policy Studies Institute (PSI) Fieldwork contractor: National Centre for Social Research Page 1 of 57 Table of contents KEY TO USING THIS DOCUMENT .........................................................................
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F301A (L&D) CIPD Assessment Activity Template Title of unit/s Developing Yourself as an Effective Learning & Development Practitioner Unit No/s 4DEP (L&D) Level Foundation Credit value 4 Assessment method Written‚ Discussion Learning outcomes: 1. Understand the knowledge‚ skills and behaviours required to be an effective L&D practitioner. 2. Know how to deliver timely and effective L&D services to meet users’ needs. 3. Be able to reflect on own practice and development
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Introduction This report is a brief summary of the CIPD Profession Map‚ the two core professional areas‚ the specialist areas‚ the bands and the behaviours. It will be going into more detail in the activities and knowledge specified within the professional area of Performance and Rewards at band 1 level. It will identify the activities and knowledge most essential to my own HR role. The CIPD Profession Map (CIPD‚ 2013) The professional map is a universal platform for HR professionals‚ which describes
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Employee Rights & Managing Discipline All corporations strive to have strong employee relations‚ recognizing employee rights and effectively administering discipline are two vital aspects of developing this relationship. These aspects‚ meticulously executed‚ generate increased job satisfaction amongst employees and improved performance. Identifying and observing various employee rights is an integral piece of managing discipline. Management must be cognizant of these employee rights‚ divided
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MANAGING EFFECTIVE LABOR EMPLOYEE RELATIONS Abstract Labor relations refer to the relationship between corporate management and the unionized workforce. Administering the best practices along with the current developments in labor relations is contingent on labor management relations. In addition‚ the legal framework for collective bargaining and negotiations need to be examined. Knowledge of the history of the relationship between labor unions and management is fundamental in effective labor
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