Number 1 ♦ 2010 SERVICE QUALITY IN THE PUBLIC SERVICE Prabha Ramseook-Munhurrun‚ University of Technology‚ Mauritius Soolakshna D. Lukea-Bhiwajee‚ University of Technology‚ Mauritius Perunjodi Naidoo‚ University of Technology‚ Mauritius ABSTRACT The purpose of this paper is to obtain a better understanding of the extent to which service quality is delivered within the Mauritian public service by drawing on front-line employees (FLE) and customer perceptions of service quality. The paper
Premium Quality management Public sector Quality assurance
Communications Plan Learning Team C Louis Lough University of Phoenix BUS/475 Communications Plan Fast Lane Raceway Mission Statement Fast Lane Raceway’s mission is to provide a fast‚ safe‚ and challenging race track for track cars and motorcycles. To provide secure climate controlled storage of vehicles‚ lodging‚ and comfortable club house facilities for customers and club members. By designing a two and a half mile road course including 12 turns with elevation changes
Premium NASCAR Auto racing Government
brand awareness and need for brand extension by fashion brands. 2.1 BRAND AWARENESS Brand awareness refers to customers ’ ability to recall and recognize the brand under different conditions and link to the brand name‚ logo‚ jingles and so on to certain associations in memory. It consists of both brand recognition and brand recall. It helps the customers to understand to which product or service category the particular brand belongs and what products and services are sold under the brand name
Premium Brand Marketing Advertising
especially‚ a cooperative coach is needed. Allowing these athletes to make a few of their own decisions is a necessity. They do not need a coach to continually command them every step of the way. If a coach is able to implement the cooperative style well‚ then little to no issues would be prevalent within this level of sport. Ethics is a fairly easy thing to deal with. Everyone on the team should treat everyone equally. Race‚ gender‚ and culture should not be a problem. If it is ever a problem‚
Premium Coaching Coach Education
12/17/2010 MSc OR/BAC | Courier Services | Managing Business Operations | SERVICE OPERATIONS MANAGEMENT - group 5 | Contents Service Definition 2 Intangibility 2 Heterogeneity 2 Inseparability 2 Perishability 2 Service Classification 3 The Volume Measure (Silvestro) 3 Other Service Classification Models 4 Service Design 5 What is the philosophy behind the service design? 5 What to deliver to courier service customers? 6 How to deliver? 7 The blueprint diagram 7 Customer actions
Premium Courier Service system
The plant material (10 g) used‚ was a representative sample of C. sativus stigmas obtained from the Cooperative De Safran (Krokos Kozani‚ Greece) in 2012. The ISO 3632-1 (ISO 2011) quality parameters E1%1cm calculated at 440 nm‚ 257 nm‚ and 330 nm for an aqueous extract were 253‚ 86 and 34 respectively‚ indicating that the plant material was of the highest quality (Category I). 2.2. Standards‚ reagents and solvents Safranal (>88%)‚ isophorone (>97%)‚ keto-isophorone (>98%) and 2-phenylethanol (>99%)
Premium Marketing Carbon dioxide Natural gas
UNIVERSITY OF TRINIDAD AND TOBAGO AGRICULTURE SPECIALIZATION THE COOPERATIVE LEARNING GROUP (CLG) (Revised Sept 2011) The Cooperative Learning Group is a self-selected ‚ small group in which learning takes place as students work together to achieve shared goals and thus maximize their and each other’s learning beyond their individual abilities. The learning may take place in a PBL environment or
Premium Member of Parliament The Work Cooperative
CONTROL OF COOPERATIVE UNMANNED AERIAL VEHICLES A Thesis submitted for the degree of Doctor of Philosophy (Ph.D) by Kostas ALEXIS Dipl. ELECTRICAL & COMPUTER ENGINEERING UNIVERSITY OF PATRAS DEPARTMENT OF ELECTRICAL & COMPUTER ENGINEERING THESIS NO: 277 JULY 2011 The following dissertation by Kostas Alexis‚ Dipl. Electrical & Computer Engineering‚ is approved: “Control of Cooperative Unmanned Aerial Vehicles” The dissertation was presented in public on July 6th . The seven member committee:
Premium Unmanned aerial vehicle Control theory
Title Stator Report Date 2014/08/08 13:18:04 Contents 1. File Report Table 1 File Information for Copy of 23 0709 alfa 2. Mesh Report Table 2 Mesh Information for Copy of 23 0709 alfa Table 3 Mesh Statistics for Copy of 23 0709 alfa 3. Physics Report Table 4 Domain Physics for Copy of 23 0709 alfa Table 5 Boundary Physics for Copy of 23 0709 alfa 4. Tabulated Results Table 6 Pump Performance Results Table 7 Summary Data 5. Blade Loading Charts
Premium Fluid dynamics Mass flow rate Volumetric flow rate
Nowadays‚ it is easier and easier for people to travel abroad. Thank to the globalization‚ the amount of foreign tourist is continuously increasing in some developing as well developed countries. Along with many benefit and joyfulness that traveling abroad brings to them‚ there are many disadvantage of it that suffer to the foreign tourists‚ especially‚ when they do not get some knowledge about the journey‚ destinations… before traveling. People desire to travel abroad because they can take the
Premium Travel Tourism Trip