The Jihads in the 19th century West Africa were a series of revolutions or holy wars that characterized the history of the region sweeping from 1804 in Hausa land‚ 1818 in Masina and 1815 in Futa Jallon area under the leadership of Uthman Dan Fodio‚ Seku Ahmadu and Al-Hajj Umar respectively because of the un fair conditions in society. These wars were intended to open a period of social justice‚ security and prosperity in trade for all me who accepted Islam as seen below; Official corruption‚ heavy
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Understand how to make and receive telephone calls. Learning objective Place in Assessment 1.1 Describe the different features of telephone systems and how to use them Question 1 Page 1 1.2 Describe how to follow organisational procedures when making and receiving telephone calls Question 2 Page 2 1.3 Explain the purpose of giving a positive image of self and own organisation Question 2 Page 2 1. Complete the table below with descriptions of at least two different features of a telephone system and how /
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Describe the different features of telephone systems and how to use them The different features of telephone systems are they allow you to make external phone calls to clients and internal phone calls to fellow colleagues. There are a number of different features of telephone systems such as being able to call transfer to different members of the team by selecting from the telephone that you are transferring to. Voicemail is a feature which allows the person to leave a message for the person they
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procedures when making and receiving telephone calls * The purpose of giving a positive image of yourself and your organisation when making and receiving telephone calls. If possible‚ use specific information from procedures in your own organisation (or one that you are familiar with). When making calls you need to know where to locate the correct name and telephone numbers‚ you should know the purpose of the call and how to use the functions of the telephone. When receiving calls you should know
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pass message around to others staff. You cannot be available go around the building to tell them‚ because you will always need to be in the reception. Telephone would be the most easily way for you to pass the messages to them‚ or you can also use e-mail‚ if they not available to answer the telephone. You need to make sure you deliver the message as soon as possible to others‚ because it would be some important information or messages they has been waiting for all day. You will always need to make
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used 1.Voice-mail A voice-mail is used to leave a message on a phone when the person is unable to take the call such as when they are away from there desk or in a meeting. 2. Call Log Allows you to track and record telephone calls so the person can always look back on who’s called in and who they have called out and how long the telephone calls was. 2. Prepare a brief report advising people on: How to follow organisational procedures when making and receiving telephone calls
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This makes it possible to speak to more than one person simultaneously. 2. Prepare a brief report advising people on: •How to follow organisational procedures when making and receiving telephone calls •The purpose of giving a positive image of yourself and your organisation when making and receiving telephone calls. If possible‚ use specific information from procedures in your own organisation (or one that you are familiar with). i) On following organisation procedures
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There are now often enhanced with the use of a camera and computer. • Text messaging- features enable you to send and receive text style messages‚ alike a mobile phone. | 2.2 Describe how to follow organisational procedures when making and receiving telephone calls. * Speak politely and concisely so they can hear and understand what your proposing * When I speak to the customer on the phone I should have a positive attitude hence this demonstrates that I can meet the organisations targets
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engaged telephone number or extension automatically when the line becomes available. 2. Prepare a brief report advising people on: How to follow organisational procedures when making and receiving telephone calls‚ The purpose of giving a positive image of yourself and your organisation when making and receiving telephone calls. If possible‚ use specific information from procedures in your own organisation (or one that you are familiar with). How to use the telephone system - When making calls -
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| | |2. Call divert |This system enables to redirect all the receiving calls to another | | |phone lines. | | |
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