Understand how to make and receive telephone calls. Learning objective Place in Assessment 1.1 Describe the different features of telephone systems and how to use them Question 1 Page 1 1.2 Describe how to follow organisational procedures when making and receiving telephone calls Question 2 Page 2 1.3 Explain the purpose of giving a positive image of self and own organisation Question 2 Page 2 1. Complete the table below with descriptions of at least two different features of a telephone system and how /
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3. Answer phone An answer phone gives people the ability to leave a message for someone unavailable to take a call. 2. Prepare a brief report advising people on: • How to follow organisational procedures when making and receiving telephone calls Making calls 1. Confirm the name and number of the person to be contacted. 2. Identify the purpose of the call. 3. Have a pen/pencil and some paper at the ready‚ to take down any relevant information including recording the
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1. Explain the purpose of correctly receiving‚ checking and sorting mail and packages (both incoming and outgoing). Professional handling of mails is vital within an organisation since it is widely used for transfer of equipment and material in the business. Improper handling of mails could result in loss of business / customers / suppliers and economic losses. This can be due to loss to vital documents‚ delays in mails‚ delivered to wrong person‚ inefficient service being delivered‚ payment
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Unit two: Principles of providing administrative services Assessment You should use this file to complete your Assessment. • The first thing you need to do is save a copy of this document‚ either onto your computer or a disk • Then work through your Assessment‚ remembering to save your work regularly • When you’ve finished‚ print out a copy to keep for reference • Then‚ go to www.vision2learn.com and send your completed Assessment to your tutor via your My Study area – make sure it is clearly
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16.How does the author show us that Ralph is finally beginning to face the realities of their existence? The author shows us that Ralph is finally beginning to face the realities of their existence by strating a disposition within Ralph‚ toward his position as leader of the group of boys‚ that was not apparent before: ??We need an assembly. Not for fun. Not for laughing‚ and falling off the log...not for making jokes‚ or for...cleverness. Not for these things. But to put things straight?? (84).
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Unit one: Principles of personal responsibilities and working in a business environment Assessment You should use this file to complete your Assessment. The first thing you need to do is save a copy of this document‚ either onto your computer or a disk Then work through your Assessment‚ remembering to save your work regularly When you’ve finished‚ print out a copy to keep for reference Then‚ go to www.vision2learn.com and send your completed Assessment to your tutor via your My Study area
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when making and receiving telephone calls • The purpose of giving a positive image of yourself and your organisation when making and receiving telephone calls. If possible‚ use specific information from procedures in your own organisation (or one that you are familiar with). Organisation procedures are a set of agreed policies and ways of working which an employer sets out for employees to follow. Most organisations will have established procedures for making and receiving telephone calls
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Unit two: Principles of providing administrative services Assessment You should use this file to complete your Assessment. The first thing you need to do is save a copy of this document‚ either onto your computer or a disk Then work through your Assessment‚ remembering to save your work regularly When you’ve finished‚ print out a copy to keep for reference Then‚ go to www.vision2learn.com and send your completed Assessment to your tutor via your My Study area – make sure it
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Unit two: Principles of providing administrative services Assessment You should use this file to complete your Assessment. • The first thing you need to do is save a copy of this document‚ either onto your computer or a disk • Then work through your Assessment‚ remembering to save your work regularly • When you’ve finished‚ print out a copy to keep for reference • Then‚ go to www.vision2learn.com and send your completed Assessment to your tutor via your My Study area – make sure it is clearly
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allow to hold a caller on line while he is redirected to the right receiver. 2. Prepare a brief report advising people on: • How to follow organisational procedures when making and receiving telephone calls • The purpose of giving a positive image of yourself and your organisation when making and receiving telephone calls. If possible‚ use specific information from procedures in your own organisation (or one that you are familiar with). Organisational procedures involving answering phone
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